Simon Epps Email & Phone Number

Greater Denver Area

Help enable our customers as they use Progress based technologies.Member of the Managed Database Services Team https://www.progress.com/services/consulting/openedge/mdba

North Americas

A technical extension to a team of Executive Sales Representative, working closely with OEM/VAR partners and direct customers in creating awareness of the Progress products, and determining how the Progress technology can best serve their unique needs. Customer service elements of the job include detailed, upfront phone support, personal product demonstrations, on-site audits of potential customers' current solutions, responding to requests for information or pricing and preparing sales package proposals. I maintain open communication with the product development and marketing departments to keep current on planned products, features, technical issues, advertising campaigns and promotions. In return, I inform product development and marketing personnel about evolving customer preferences, complaints and needs, in addition to the status of competitors' efforts and trends in the overall industry and marketplace. When needed I provide product and business guidance to my peers and help maintain Customer relationship management (CRM) accuracy.

Responsible for the strategic development of Progress OpenEdge product line to ensure company profitability and growth. The OpenEdge Data-Management Product Manager responsible for the ‘back end’ data related OpenEdge products such as the RDBMS, OpenEdge Replication & Clustering, OS platforms and DataServers. The primary domain expert for OpenEdge DataServer and Platforms. Responsible for the whole product lifecycle (requirements, design, marketing, pricing, launch and retirement) as well as providing the customary Sales, Consulting, Tech Support and User Conference assistance that a domain expert needs to provide. Key Responsibilities: - OpenEdge Data-Management: Provide and implement the strategic direction for the complete OpenEdge Data-Management product line. Work with engineering teams based in North America and India, directing which features and functional requirements are implemented. - OpenEdge Platforms: Provide the strategic direction for the complete OpenEdge product line regarding platforms support (Operating System and hardware). Work closely and regularly with all the major OS vendors (Microsoft, IBM, HP, Sun, RedHat, Novell).

Technical Support (USA) (March 1999 to January 2001) Technical Support (EMEA) (August 1995 to March 1999)Technical Support (UK) (January 1994 to August 1995) Gained level of ‘Principle Technical Support Engineer’ in 1995, which is the highest obtainable level responsible for handling the more sensitive and critical support issues as well as mentoring junior engineers and peers in the form of forums, seminars, and training. I am very much a people person and a confident communicator. I have provided support for all the Progress 6, 7, 8, 9 and OpenEdge 10 product lines covering the complete lifecycle spectrum (design, development, deployment and maintenance), focusing mainly on Microsoft Windows specific features such as OLE Automation, and the DataServer technologies (Progress’ data access technology for the Oracle and Microsoft SQL Server and DB2 data-sources).

Knowledge of:• Progress RDBMS version 6 through OpenEdge 12 (DBA level)• OpenEdge Platform• OpenEdge Pro2 Replication• Progress Telerik (KendoUI & Telerik Platform for OpenEdge)• Microsoft SQL Server 7 through 2016 (DBA level)• Common Microsoft applications (Word, Excel, PowerPoint)• Oracle 7 through 12g (DBA level)• Salesforce (CRM)• OLE & ADO (ActiveX Automation and controls)• ODBC - JDBC - ODATA - REST - JSONOperating systems• UNIX (AIX, HP-UX, SPARC) • Linux x86 & Linux POWER• DOS • MS-Windows (From Win95 to Present) Programming Languages• Progress 4GL/ABL/OOABL Development • VisualBasic .NET, C++, Java, JavaScript, TypeScript (Hobbyist level only)• Modula-2 • Turbo Pascal for Windows• 68000 assembler

Basingstoke (Uk)

A four year Apprenticeship in Electronic and Electro mechanical Engineering. I worked in all production departments, with an end bias towards test and design. Vickers Medical, a subsidiary of Vickers PLC, designs and produces intensive care products for the healthcare market using modern production techniques. During this period, Industry Year (1986), I had the opportunity to present to 4000 of my peers at the Royal Albert Hall (London), and conduct promotional exhibitions throughout the UK.