Simone Szesny Email & Phone Number

-Spearheaded and facilitated impactful new hire orientation sessions for 5 different Ops teams, optimizing performance outcomes.-Implemented a streamlined process to ensure timely equipment delivery for remote new hires, ensuring their seamless integration into the organization.-Revamped and modernized training content by transitioning from Google Slides to a cutting-edge Learning Management System (LMS) platform, resulting in improved engagement and knowledge retention.-Utilized the LMS to meticulously monitor and track representatives' training completion, ensuring a comprehensive and well-documented training history.-Conducted dynamic and interactive virtual group training sessions via Google Meet, effectively engaging participants and promoting active learning.-Pioneered a progressive continuous training program exclusively for existing representatives, integrating gamification elements, comprehensive training modules, and virtual review sessions to enhance knowledge retention and performance.-Developed comprehensive training materials to guide existing representatives in adapting to new responsibilities, playing a pivotal role in supporting the company's successful navigation through organizational changes.

Chicago, Illinois, United States

-Conducted new hire orientation to ensure maximum performance delivery.-Led training and on-boarding process for 150+ reps from 2020 to current day.-Developed and implemented new training course for support team.-Improved daily call count and call ready time, increasing average call count from 30 to 50 calls and ready time from 3 to 5 hours.-Monitored, tracked, and delivered employee performance reviews; coached for improvement.-Created training content using PowerPoint and Lessonly (LMS) software; delivered group training virtually.-Developed and identified new upcoming leaders for current and future roles through tracking performance progress.-Reviewed, updated, and developed KPI's to ensure performance maximization.-Involved with the needs of the team; aware of what they are doing/working on/concerned about, regularly communicating this back to management and creating solutions.-Became the main resource and subject matter expert for customer success processes & knowledge.

Greater Chicago Area

-Connected with 50+ customers per day, supporting troubleshooting, providing product knowledge, and building customer loyalty-Worked with customers to ensure a renewal rate that rapidly increased by 30% month over month-Coordinated with sales staff to resolve business challenges that resulted in mutually beneficial outcomes-Ensures customer satisfaction as company experiences rapid growth-Received employee of the month 3 times

Greater Chicago Area

-Planned and coordinated social media and oversaw 10% monthly growth-Transformed communication systems to increase effectiveness in planning and coordinating bridal events-Managed end-of-day bookkeeping, documenting cash flow to drive key financial reporting and decision making-Received employee of the month 4 times