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-Spearheaded and facilitated impactful new hire orientation sessions for 5 different Ops teams, optimizing performance outcomes.-Implemented a streamlined process to ensure timely equipment delivery for remote new hires, ensuring their seamless integration into the organization.-Revamped and modernized training content by transitioning from Google Slides.

Chicago, Illinois, United States

-Conducted new hire orientation to ensure maximum performance delivery.-Led training and on-boarding process for 150+ reps from 2020 to current day.-Developed and implemented new training course for support team.-Improved daily call count and call ready time, increasing average call count from 30 to 50 calls and ready time from 3 to 5 hours.-Monitored.

Greater Chicago Area

-Connected with 50+ customers per day, supporting troubleshooting, providing product knowledge, and building customer loyalty-Worked with customers to ensure a renewal rate that rapidly increased by 30% month over month-Coordinated with sales staff to resolve business challenges that resulted in mutually beneficial outcomes-Ensures customer satisfaction as.

Greater Chicago Area

-Planned and coordinated social media and oversaw 10% monthly growth-Transformed communication systems to increase effectiveness in planning and coordinating bridal events-Managed end-of-day bookkeeping, documenting cash flow to drive key financial reporting and decision making-Received employee of the month 4 times