Simonetta Silva Email & Phone Number

Milan, It

Milan, It

Milan Area, Italy

Day to day Administration of the CRM toolParticipation in CRM Change Management Process to ensure best practice Follow up of newly released / enhanced CRM features Support of SFE Manager in effort to define and document functional CRM requirements Pre-deployment testing of workflow customization, report development and training documentation to support CRM Adoption, best practice, data management and reporting Definition, documentation, and implementation of CRM-related policies and procedures Planning, reviewing and customizing the CRM application as needed to meet needs of the usersTranslation of business requirements and / or compliance / regulatory guidelines into technical specifications for the continued customization of Salesforce.com.Coordination of the roll-out of prioritized CRM initiatives / projects to end users, training users on CRM applications, and providing ongoing support to CRM users.

Milan Area, Italy

General Responsibilities• Ensure that all elements necessary for a tender/offer are delivered• Identify compliance/non-compliance of proposal versus customer requirements and internal product issues• Manage Tender deadline as appropriatePrincipal Accountabilities:• Manage the Tender Process• Maintain the tendering documents and procedures• Coordinate with all departments involved in a tender• Maintain a tender schedule that reflects requirements for each tender• Responsible for tender accuracy and completeness.• Make sure all bid documents required for submittal are prepared and signed by the proper personnel• Work closely with the other Tender Specialists to plan tenders and support the process• Maintain tender records

Pavia, Italy

My responsibilities included coordination of relationship between UME Graduate School and teaching staff and of both Master and Doctoral programmes

Independent professional/consultant for implementing and maintaining Quality Management Systems according UNI ISO 9001:2008 standards

Milan Area, Italy

Management of the CEO’s diary and appointments; help CEO manage output, workflow and office deadlines; take and relay messages and answer queries where possible; draft, type and dispatch all the CEO’s correspondence; liaise with relevant individuals, external organisations etc to arrange meetings, prepare agendas and draft minutes. IN ADDITION: responsible for the production, in collaboration with the top management, of all key documents relevant to the Quality Control Management System for UNI EN ISO standards 9001:2008.

Milan Area, Italy

Open-ended contract Assistant to the Managing Director (with substantive responsibility over Quality Control)On top of the customary responsibilities of an assistant to a senior manager: responsible for internal oversight relevant to the application of UNI EN ISO standards 9001:2000; liaison with external oversight organizations; production of regular Customer Satisfaction Reports; production of all key documents for the Quality Control Management System.