Simon Hannifin Email & Phone Number

Brisbane, Queensland, Australia

Gathering system and process requirements and designing innovative solutions to business problems:- Facilitating workshops and engaging with relevant stakeholders and subject matter experts;- Conducting field & desk research e.g. user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics;- Developing business process maps to ensure clarity around process for all stakeholders- Where IT system solutions are included… Show more Gathering system and process requirements and designing innovative solutions to business problems:- Facilitating workshops and engaging with relevant stakeholders and subject matter experts;- Conducting field & desk research e.g. user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics;- Developing business process maps to ensure clarity around process for all stakeholders- Where IT system solutions are included, translating business requirements into functional and system / I.T. requirements and specifications, and briefing these into the IT department.Deliver a quality outcome through the effective management of issues, change requests and testing, including:- Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts;- Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements;- Monitoring of changes post implementation to ensure success;Contribute to project and program delivery by:- Actively managing artefacts, including user/ business requirements, sitemaps, wireframes, proposals, scopes and project plans;- Taking accountability for assigned deliverables and ensure effective and transparent communication with the project team.Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively, through:- Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.- Supporting the continuous improvement culture by acting as a strong supporter of change ;- Remaining a positive and proactive contributor;- Networking with internal/external resources to bring best practices to the projects/organisation.Ensure changes are effectively supported once implemented. Show less

Brisbane, Australia

Primary Responsibilities• Managing system Issues and queries from our claims and assessing operational teams in a timely and proactive manner• Gathering system and process requirements and designing innovative solutions to business problems, which will involve:• Translating business requirements into functional and system / I.T. requirements and specifications, and briefing these into the IT department.• Delivery of a quality outcome through the effective testing, management… Show more Primary Responsibilities• Managing system Issues and queries from our claims and assessing operational teams in a timely and proactive manner• Gathering system and process requirements and designing innovative solutions to business problems, which will involve:• Translating business requirements into functional and system / I.T. requirements and specifications, and briefing these into the IT department.• Delivery of a quality outcome through the effective testing, management of issues and change requests• Support project and program delivery• Effectively support changes once implemented• Any other reasonable duties, as required, to ensure effective delivery of changes across C&A.Skills & Experience:• Experience in managing and completing user acceptance testing;• Knowledge of business process modelling (BPMN, Visio),• As-Is/To-Be process mapping• Excellent interpersonal and relationship management skills, with the ability to work at all levels of an organisation;• A superior level of attention to detail and accuracy;• Ability to work autonomously while maintaining focus;• A strong problem solver, comfortable with complexity and ambiguity;• A passion for the User Experience;• A strong knowledge of the core DISC system (AS400). • Complete overnight deployment testing. Show less

North Lakes, Queensland, Australia

Brisbane, Australia

Our aim is to empower others to live life with passion and purpose. We specialize in assisting successful men & women in nutrition, healthy ageing and fitness to transform their lives.