Tom West Email & Phone Number

Brisbane, Queensland, Australia

Sydney, New South Wales, Australia

Lead the requirement gathering, shortlisting, selection and deployment of a wide variety of applications including:* HubSpot* UKG Ready* UKG Pro* EventsAir* Harbour Assist* Rapid AP* Resolver* Corporate Traveller* Elmo* Power BI* SwiftPOS* Me&U* Rapid AP

Sydney, New South Wales, Australia

Covering multiple roles in an online bookings startup with around 35 employees.Presales:* Aligning the company’s products and solutions with the customer’s technical requirements and business goals* Gathering and validating the technical requirements for a successful customer on-boarding* Developing customized presentations, demonstrations and technical.

Sydney, Australia

Responsible for delivering the HEAT/ivanti Service Management solution for the Fusion5 Sydney customer base.My main involvement has been with:* Helping scope/estimate work.* Building project plans for proposed implementation timelines.* Workshopping/Designing lifecycles and processes.* Configuring software to meet lifecycle requirements.* Migration of.

Gold Coast

Responsible for delivering ITSM solutions across Australia and New Zealand. I have helped many organisations achieve their IT goals, whether it be ITIL deployment, service transformation, or service improvement.During this role I have been involved in the full procurement and deployment process of software. My main involvement has been with:* Helping.

Newbury

During this role I was involved in the full deployment process of the FrantRange HEAT software. My main involvement was with:* Helping scope/estimate amounts of time required to build solutions.* Building project plans for proposed implementation timelines* Workshopping customer requirements* Writing scoping documents following in from the workshops*.

Guildford, United Kingdom

Guildford, United Kingdom

Working as a product support analyst in a support team of around 24 people.The role included ensuring all customers’ issues were resolved as quickly and as effectively as possible.This involved good technical knowledge as well as good communication skills between customers and colleagues.

Portsmouth, United Kingdom

Working in a medium sized outsourcing telesales company in a team of up to 40 people.Involving communicating clearly and effectively with potential and existing customers over the phone.Work included making outbound sales calls demonstrating product knowledge of balance transfers, card protection schemes and accidental death insurance.Also dealing with.

Portsmouth

Working as an assistant manager in a door to door canvassing company. Offering homeowners free inspections of the exterior walls of their homes.This role required team selection, canvass area management, interviewing, training and general motivation of teams to ensure the best results.Liaising with the owners of the company on a daily basis, reporting team.

Portsmouth, United Kingdom

Working part time as a sales assistant in a textiles store.Responsibilities included:* Interacting with customers to find suitable fabric for their needs.* liaising with suppliers to request purchase of items for customers* general tidying and maintenance of shop floor.