Shared Insight creates customer experience programs that inspire great experiences.Access results in real-timeImprove customer retentionIncrease average transaction valuesDrive customer advocacyIdentify which improvements will drive the greatest returns on investmentActionable insights

Introducing a unique bereavement and funeral planning service for businesses

Funeral Zone provides funeral directors with a solution to drive lots of NEW customers to their business by delivering their own branded online donation and obituary solution (and so much more), providing an easy and very efficient facility to collect donations - the most advanced solution in the UK and Europe, as well as allowing clients to have a wonderful lifetime legacy of their loved one for the next generations.’

• Introducing and developing customer experience programmes • Mobile market research & engagement programmes• Interactive, digital & social online assessment programmes• Introducing and developing SaaS & web-based application programmes• Introducing and implementing Customer Effort Score• Providing training and consultancy• Helping setup / improve sales process and strategy

Onepoint is recognised as the global leader for mobile phone solutions - instant customer feedback through mobile engagement and interaction. Onepoint has developed an automated software platform (using SaaS) to create ‘at the moment’ mobile surveys which can be activated by any handset, in any language and in any country. Responsible for developing new business in the UK/Europe to 3rd party providers (eg major research agencies) and also direct to corporates.

Responsible for leading the way in the creation and implementation of ‘inbound marketing in the UK’.‘opt-into are one of the leaders and biggest innovators in inbound marketing in the UK – the art of customers finding you. We are experts and are at the forefront in digital marketing, interactive marketing and ‘live’ brand integration. By employing the power of online conversation, we will massively increase your ‘loyal’ customer base using state of the art and revolutionary marketing techniques and therefore increase sales.Our role involves the integrated management of your online presence using websites, new social media technologies (eg twitter, facebook, linked-in, myspace, youtube etc) and niche marketing (both on and offline), working with many brands to generate greatly improved returns on their annual marketing investment.’

Sole new business manager selling high end web based mystery shopping and customer intelligent solutions to corporates with multiple outlets.