Simon Wong Email & Phone Number

Greetings! As a seasoned IT professional with over 15 years of experience, I’ve had the opportunity to work across various industries, leading teams and managing complex IT projects. My career spans all aspects of website performance, IT service management, and project management, with a proven track record of delivering high-quality results. At Edmunds, I’ve advanced through multiple roles, from managing technical services to serving as a Program Manager in SRE. Throughout my career, I’ve focused on optimizing systems, improving service reliability, and driving measurable performance enhancements that align with business objectives.I hold a B.S. in Computer Science from California State Polytechnic University-Pomona, along with certifications such as Microsoft Certified Professional and ServiceNow Certified Systems Administrator. My technical expertise encompasses ITSM tools, such as ServiceNow, and monitoring solutions that enhance website performance, including Web Vitals. Additionally, I have experience in network operations, service reliability, and implementing ITIL-based processes. My background in project management and agile methodologies has allowed me to lead successful teams and projects, consistently delivering high-quality outcomes while optimizing resources and improving overall service delivery.My philosophy in both work and life revolves around continuous improvement and collaboration. I believe that success stems from staying adaptable and never settling for the status quo. Whether it’s enhancing website performance or refining service management processes, I aim to foster an environment of learning and innovation, helping teams thrive and deliver exceptional results. My goal is to contribute meaningfully to the organizations I work with, pushing the boundaries of what’s possible and consistently driving forward progress.I am always open to new connections.📧 simonjaywong@gmail.com#ITServiceManagement #WebsitePerformance #ProjectManagement #ServiceReliability #ITOperations #AgileMethodology #ContinuousImprovement #IncidentManagement #ChangeManagement #ProblemManagement #ITInfrastructure #TeamCollaboration #ProcessOptimization #ServiceDelivery #TechnicalServices #ServiceNowImplementation #JiraServiceManagement #TechLeadership #SystemAdministration

Listed skills include Agile Methodologies, Software Development, Scrum, Linux, and 13 others.

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  California State Polytechnic University-Pomona

  Computer Science