Simon Carr Email & Phone Number

Luton, England, United Kingdom

Luton, England, United Kingdom

Developing solutions, and providing tier 3 support for the global Fulfilment Centre network. Key achievement was a developing a highly available globally distributed RADIUS service based on FreeRADIUS, and providing AAA services to clients at Amazons 2600+ fulfilment locations globally.Additionally, developed automation, and provided tier 3 oncall support for (Free)RADIUS, (ISC)DHCP, TACACS, Nagios and proprietary software.

Luton, England, United Kingdom

Developing monitoring and automation solutions for the global Fulfilment Centre infrastructure network. Key achievements during this role were co-developing an autonomous WAN monitoring solution which proactively shifts network traffic at Amazons 600+ connected Fulfilment Centres, and an auto configuring Nagios based solution for monitoring critical LAN infrastructure.

Luton, England, United Kingdom

Responsible for providing 24x7 support for the global Fulfilment Centre infrastructure as part of a small multi disciplined team. Key technologies supported are Linux, Cisco routing/switching, and Cisco/Motorola wireless infrastructure. Key duties are providing support for core infrastructure, site builds, operations, local IT teams, service owners, solution design, project management, break/fix, root cause diagnosis and resolution.

Milton Keynes, United Kingdom

Responsible for providing 24x7 IT support for Amazons Ridgmont (UK) Fulfilment Centre in a predominantly Linux/Cisco environment. Key duties included troubleshooting, server/network build and installation, project management, change management and coaching local IT technicians. Additionally during this role I supported fulfilment centres globally as part of an on-call rotation.

Luton, United Kingdom

Performing this role in parallel to that of IT Manager I was responsible for the company ISO9001 accredited QMS and handling customer complaints. My biggest success in this role was refocusing attention on the QMS as a tool to improve customer experience.

Luton, United Kingdom

Frustrated by the level of IT support I'd received as an engineer and manager and pursuing my interest in Information Technology I took on the role of IT manager with the goal of delivering better and more cost effective solutions to the business. Managing and supporting all aspects of IT with 1 direct report and 120 users I was responsible for all aspects of supporting and developing the IT infrastructure (Windows, Netware, Exchange, IIS, SAPR/3, Oracle). I began introducing open source solutions into the business to make better use of limited resources including Linux/Apache/PHP/MySQL/Squid/Thinstation/Nagios/MRTG. Among my successes in this role were migrating the business from a crippling SAP R/3 implementation to an industry specific solution and reducing IT operating costs by 60% whilst increasing business flexibility and visibility.

Luton, United Kingdom

From Electronic Repair Engineer I was promoted to Production Manager with responsibility for a number of repair workshops and 18 technical and 8 logistical reports. My primary responsibilities were managing technical resources to meet customer delivery and quality expectations, recruitment/selection, team/individual performance management and project management. Among my successes were a number of high profile technical/logistical projects delivered on behalf of manufacturers and lean manufacturing initiatives.

Luton, United Kingdom

Component level diagnosis, repair and service of electronic/electromechanical systems, predominantly within the business imaging sector. Technologies included digital/analogue imaging and control systems, switched-mode power supplies, electrostatic/inkjet print systems and print controllers for various manufacturers including Canon, EFI, Oce and Kodak. During my time in this role I completed a number of product service courses and spent 9 weeks training/working in Canons Toride, Japan manufacturing facility.