Director and Chief Alchemist at a new distillery in the Perth Hills.Business management, product development and testing, marketing and everything in between.

• Achieved 206% of $22M sales target for FY21• Awarded as a Top Achiever in FY21 within the top 5% of sales results• Coordinated with WA Police to roll-out their 7000 device Frontline Policing project• Built exceptional customer relationships by being a customer advocate• Expanded technical skills in mobility, fixed voice, and unified communications• Identified, developed, and sold high-value, enterprise-wide solutions• Took an innovative and creative approach to… Show more • Achieved 206% of $22M sales target for FY21• Awarded as a Top Achiever in FY21 within the top 5% of sales results• Coordinated with WA Police to roll-out their 7000 device Frontline Policing project• Built exceptional customer relationships by being a customer advocate• Expanded technical skills in mobility, fixed voice, and unified communications• Identified, developed, and sold high-value, enterprise-wide solutions• Took an innovative and creative approach to identifying new sales opportunities and developing sales solutions• Applied subject matter expertise and account strategy leadership to develop new accounts and maintain and grow existing accounts• Leveraged deep knowledge in sales and commercial management to accurately forecast, track, and manage sales opportunities Show less

• Trusted technology advisor to senior customer stakeholders including C-suite• Built and strengthened customer relationships, producing deep technical and business insights• Supported growth by creating customer technology strategies and roadmaps and overseeing their ongoing use in sales opportunity execution• Be a technology advocate and a technology thought leader• Worked closely with the customer to influence technology strategy

• Worked alongside Customer Insight Centre peers to establish and maintain the Five Better Ways and sales communities of interest program of works • Developed deep pre-sales expertise and communicated the value of insight led and customer informed approaches• Consulted with customers to develop & propose insightful, relevant workshops, customer journeys and showcases• Delivered insights, discovery, and ideation workshops to customers• Mentored staff within the Customer Insight… Show more • Worked alongside Customer Insight Centre peers to establish and maintain the Five Better Ways and sales communities of interest program of works • Developed deep pre-sales expertise and communicated the value of insight led and customer informed approaches• Consulted with customers to develop & propose insightful, relevant workshops, customer journeys and showcases• Delivered insights, discovery, and ideation workshops to customers• Mentored staff within the Customer Insight Centre Show less

• Presales customer facing, involved in mobility projects from initial customer meeting to go-live• Workshopped with customers to document desired business outcomes and translate these into mobility requirements• Provided thought leadership in mobility and user enablement, including platform and hardware selection• Thorough technical understanding of customers’ infrastructure to ensure effective solution design• Provided subject matter expertise on mobility solutions design•… Show more • Presales customer facing, involved in mobility projects from initial customer meeting to go-live• Workshopped with customers to document desired business outcomes and translate these into mobility requirements• Provided thought leadership in mobility and user enablement, including platform and hardware selection• Thorough technical understanding of customers’ infrastructure to ensure effective solution design• Provided subject matter expertise on mobility solutions design• Produced scope of work and effort estimate documentation• Authored in-depth documentation to enable the engineering team to complete projects• Conducted end user workshops to determine appropriate mobility profiles and user segmentation• Team leadership of the solution architecture team Show less

Onsite Server Engineer (Oil and Gas Clients) 2013 – 2014• Provided second and third level IT infrastructure support across all server, storage, and network infrastructure• Proactively managed virtual infrastructure including monitoring, creation, and maintenance of VM templates, creation, maintenance and archiving of VM’s and patching of VM and ESXi server hosts for sites across WA including offshore• Managed and maintained Commvault backup solution for over 50Tb of Client… Show more Onsite Server Engineer (Oil and Gas Clients) 2013 – 2014• Provided second and third level IT infrastructure support across all server, storage, and network infrastructure• Proactively managed virtual infrastructure including monitoring, creation, and maintenance of VM templates, creation, maintenance and archiving of VM’s and patching of VM and ESXi server hosts for sites across WA including offshore• Managed and maintained Commvault backup solution for over 50Tb of Client data• Documented problem-solving trends and solutions• Conducted routine server, storage, and network infrastructure audits• Participated in domain migration project to merge with parent company domainInfrastructure Engineer 2013• Undertook Microsoft planning days for clients as required• Provided L1, L2 and L3 remote and on-site support for clients• Audited client sites and prepared documentation to support remediation• Administered and maintained client infrastructure including network devices• Maintained Windows Server 2012, 2008R2, 2003, SBS2011, Exchange 2010Technical Services Team Leader 2012 – 2013• Lead level 3 technical team• Provided a level 3 network engineering resource as required• Developed and implemented processes and procedures for Datacom as part of a national ITIL project• Developed and implemented position descriptions, training plans and KPI’s for team members• Undertook staff performance reviews• Created service catalogue and completed gap analysis to inform training plans Show less

• Designed, implemented, and documented ITC solutions • Project managed ITC solution delivery• Managed team members to meet client service level agreements• Developed, documented, and implemented policies, procedures, and process for clients & Relative Networks• Provided senior technical expertise to team members for Cisco and Microsoft technologies• Assisted in role development and analysis of critical problems• Completed staff performance reviews

• Led global technical assurance team providing technical direction to the group• Directed both internal staff and external consultants• Worked with IT globally to ensure standards compliance including SOX• Supported departments to fulfil their IT requirements• Identified projects, evaluate business requirements, act as point of contact for implementation• Maintained server infrastructure including Windows Server NT4, 2000, 2003R2• Administered Citrix presentation server… Show more • Led global technical assurance team providing technical direction to the group• Directed both internal staff and external consultants• Worked with IT globally to ensure standards compliance including SOX• Supported departments to fulfil their IT requirements• Identified projects, evaluate business requirements, act as point of contact for implementation• Maintained server infrastructure including Windows Server NT4, 2000, 2003R2• Administered Citrix presentation server farm and Citrix Access Gateway• Managed VMWare ESX servers hosting virtual environment• Managed network infrastructure for Australian sites• Evaluated remote site infrastructure, recommend improvements, and ensure efficient operation of deployed assets• Planned and manage new base setup projects• Completed and manage departmental budget and financial year plan• Development and coaching of IT support staff Show less

Manage Cisco CallManager 4.1 to provide telephony services to over 2500 users.• Maintain and Expand Corporate and Residential VOIP Environment.• Setup and Maintenance of all Deployed Cisco Telephony Solutions.• Creation of extensive documentation to support both End users and IT Staff.• Vendor Evaluation, Selection, Liaison and Management.• Rollout of Planned upgrade to VOIP for Admin Phones/Fax at all Sites.• Monitor and Respond 24/7 to Failures affecting Telephony and… Show more Manage Cisco CallManager 4.1 to provide telephony services to over 2500 users.• Maintain and Expand Corporate and Residential VOIP Environment.• Setup and Maintenance of all Deployed Cisco Telephony Solutions.• Creation of extensive documentation to support both End users and IT Staff.• Vendor Evaluation, Selection, Liaison and Management.• Rollout of Planned upgrade to VOIP for Admin Phones/Fax at all Sites.• Monitor and Respond 24/7 to Failures affecting Telephony and Network.• Managed and Completed WAN Upgrade project for over 10 sites to E1 capacity.• Managed and Completed WAN Upgrade project for new Head Office to 30Mb Fibre.• WAN Setup and Monitoring for Bandwidth Usage and Capacity Planning.• LAN / WAN Configuration over ISDN, ADSL, E1 G.703 and Fibre (30Mbps).• Support Citrix Metaframe, Exchange 2003, Server 2003.• Mentoring and Knowledge transfer to 1st level Team Members. Show less

Member of Onsite Technical Team of Two.• Support and Backup to IT Race and Test Coordinator.• Management of Contract Staff.• Vendor Evaluation, Selection, Liaison and Management.• Liaise and Support Japanese Staff on Assignment.• Management of Windows NT4/2000/2003, Norton Antivirus and Lotus Domino Servers.• Management of Desktop and Server Support.• Managed and Completed LAN Review and Optimisation Project.• Member of Global Project team for WAN Optimisation… Show more Member of Onsite Technical Team of Two.• Support and Backup to IT Race and Test Coordinator.• Management of Contract Staff.• Vendor Evaluation, Selection, Liaison and Management.• Liaise and Support Japanese Staff on Assignment.• Management of Windows NT4/2000/2003, Norton Antivirus and Lotus Domino Servers.• Management of Desktop and Server Support.• Managed and Completed LAN Review and Optimisation Project.• Member of Global Project team for WAN Optimisation Project. (Perisbit/Periscope)• Member of Project team for Active Directory Implementation.• LAN, WAN and WLAN Management and Maintenance Including Capacity Planning.• Internal Network Support – DNS, DHCP, WINS (TCP/IP over Ethernet).• Budget Planning, From Initial Estimates to Completion of Projects on Budget.• Management and Configuration of WAN Links, including Dynamic Links over ISDN.• Maintenance and Monitoring of Virus Software Across the Network.• Backup / Restore using ARCServeIT / Veritas BackupExec.• Planning, Setup and Monitoring of Network at Formula1 Race / Test as Required. Show less

Sole Charge Network Administration.• Management of NT4, Windows 2000, SQL7, and Exchange 5.5 Servers.• Managed and Completed Migration Project to Windows 2000 Professional.• Managed and Completed WAN Upgrade Project to E1.• Vendor liaison and Management.• Management of additional IT staff as required both Internal and External.• Configuration and Maintenance of Bastion Host Router and Firewall.• Workstation and Server Build, Cloning, Troubleshoot and Repair.•… Show more Sole Charge Network Administration.• Management of NT4, Windows 2000, SQL7, and Exchange 5.5 Servers.• Managed and Completed Migration Project to Windows 2000 Professional.• Managed and Completed WAN Upgrade Project to E1.• Vendor liaison and Management.• Management of additional IT staff as required both Internal and External.• Configuration and Maintenance of Bastion Host Router and Firewall.• Workstation and Server Build, Cloning, Troubleshoot and Repair.• Maintenance and Monitoring of Virus Software Across the Network.• Expansion, Upgrade and Support of both Hardware and Software.• Implemented Backup / Restore Process using ARCServeIT. Show less

Staff Management, Customer Service, Cash handling