Simon Masters Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Responsible for consulting and IT strategy to a number of leading businesses and the establishment of the Logi-Tech Security practice including:• Development and execution of the security strategy• Consulting with customers (Banking, Mining, Health, Retail, Insurance and other enterprises) to determine appropriate strategies to mitigate cyber intrusion with IT & OT environments • Business development and management of the pre-sales process• Provide strategic advice, architectural design & integration advice to customers at a business and technology level• Establishment of partnership opportunities• Product & Service development• Customer security incident response, education and remediation• Development of the Logi-Tech information security management system (ISMS) utilising the ISO27001 security frameworkKey Achievements/Projects Managed:• Numerous IT consulting engagements focused on IT strategy, IT operations and Cyber Security planning. • Development and delivery of a suite of security products/services cantered on the Australian Federal Government essential eight strategies to mitigate cyber security Incidents and focussed on:o Audit and Governanceo Application Whitelistingo Privileged Account Managemento Network Perimeter & E-Mail Filteringo Risk & Complianceo Vulnerability Management

Adelaide, Australia

Responsible for the delivery strategy and operational execution of emerging services including:• Biometrics Delivery • Cyber Security including the establishment of NEC Australia's Security Operations Centre (SOC) and continuing to lead and deliver strategy and operations of:• Cloud Services and• NEC’s Corporate IT and Information Security TeamsThe key accountabilities of this role include:• Business Unit Strategy• Financial Management including budget, forecasting and expense control• Maintain service quality• IT security operations• Manage risk and compliance • Maintain service quality• Drive business and process improvement• Performance managementThese successful services have required financial, governance, operational, project, solution development, technical, vendor and stakeholder management skills mixed with the complexity of several different frameworks including ITIL, ISO27001 & IRAP Certification. This role has allowed me to build knowledge in ASD’s Top 35/Essential 8, Federal Government ISM & PSPF to ensure certification to a protected classification.

Adelaide, Australia

Responsible for the delivery strategy and operational management of multiple teams to deliver IT and Communication services for NEC’s broad range of customer services including:• Service Desk• Cloud Services• Infrastructure (Server/Storage & Network) Services• Service Management (ITIL)• Field & Telecommunication Services• and NEC’s Corporate IT and Information Security Teams

Adelaide, Australia

The National Shared Services Manager role was responsible for providing the day to day operational management of the service delivery activities for a full suite of services & solutions to customers.These services included:• Service Desk• Cloud Services• Infrastructure (Server/Storage & Network) Services• Project Management • Service Management• Information Security to specific contractsResponsible for the delivery of the DCSS Contract for SA Government and other state and federal contracts.

Adelaide, Australia

This role was responsible for overseeing the day-to-day operational management of Government and Enterprise customers.Responsibilities included:• Project management to ensure customer operational success• Act as the conduit between a variety of teams to deliver true business outcomes• Consulting with customers to define cost-effective solutions as part of wider client strategy• Monitor operational team members to ensure that project milestones are met and delivered on time• Design and execute techniques to enhance productivity and efficiency to reduce risks

Adelaide, Australia

Delivery of account management to key South Australian Government departments across Treasury and Finance (DTF) and The Department of Premier and Cabinet (DPC).Accountable for the coordination and delivery of account management and customer support services through: • Project Management • Consulting with a range of customers • Expert technical advice • Liaising with service providers and suppliers

Adelaide, Australia

• Management, leadership and development of the Service Delivery group• Managed significant change within the business• Ownership for the technical architecture (server, network and associated components) and security of customer and internal solutions• Consulting with Australia’s leading media and online entities to develop their online strategy• Execution of service, quality and efficiency improvements throughout the Service Delivery Group• Maintain effective customer relationships and act as a point of escalation for Hostworks customers• Responsible for numerous large transition and migration projects• Assisted customers to achieve PCI DSS (Payment Card Industry) compliance and certification

Adelaide, Australia

• Responsible for the account management function to key customers• Developed account management plans and customer reporting • Chaired regular client account meetings with clients C-Level and management staff• Engaged with clients on a strategic and/or operational level as appropriate• Improved revenue position within existing customer contracts

Adelaide, Australia

• Led a 24x7 Service Deak (Tier 1) and operations (Tier 2) operations team• Responsible for the development of operational process and procedures to deliver effective incident and change management• Ensured ITIL compliance for operational processes• Ensured delivery of customer service level agreements• Implemented a program for continual service improvement

Adelaide, Australia

• Provided leadership and planned the future direction of the Schools IT environment through the development of the Information Technology Strategic Plan• Coordinated and managed the School’s Help Desk function• Managed network security - protecting administration systems from students• Responsible for the establishment of the school-wide intranet and extending internet access to all areas of the school and to students homes

Adelaide, Australia

• Purchased and installed appropriate hardware and software• Liaised with teaching and administrative staff, external consultants and other IT professionals to resolve server, desktop or network related issues• Established and maintained multiple school wide standard operating environments• Established school-wide fibre optic network

Associate Diploma In Information Systems, Information Technology

Science

Project Management