Simon Masters Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

• Responsible for consulting and IT strategy to a number of leading businesses and the establishment of the Logi-Tech Security practice including:
• Development and execution of the security strategy
• Consulting with customers (Banking, Mining, Health, Retail, Insurance and other enterprises) to determine appropriate strategies to mitigate cyber intrusion with IT & OT environments
• Business development and management of the pre-sales process
• Provide strategic advice, architectural design & integration advice to customers at a business and technology level
• Establishment of partnership opportunities

Adelaide, Australia

• Responsible for the delivery strategy and operational execution of emerging services including:
• Biometrics Delivery
• Cyber Security including the establishment of NEC Australia's Security Operations Centre (SOC) and continuing to lead and deliver strategy and operations of:
• Cloud Services and
• NEC’s Corporate IT and Information Security TeamsThe key accountabilities of this role include:
• Business Unit Strategy

Adelaide, Australia

• Responsible for the delivery strategy and operational management of multiple teams to deliver IT and Communication services for NEC’s broad range of customer services including:
• Service Desk
• Cloud Services
• Infrastructure (Server/Storage & Network) Services
• Service Management (ITIL)
• Field & Telecommunication Services

Adelaide, Australia

• The National Shared Services Manager role was responsible for providing the day to day operational management of the service delivery activities for a full suite of services & solutions to customers.These services.
• Service Desk
• Cloud Services
• Infrastructure (Server/Storage & Network) Services
• Project Management
• Service Management

Adelaide, Australia

• This role was responsible for overseeing the day-to-day operational management of Government and Enterprise customers.Responsibilities included:
• Project management to ensure customer operational success
• Act as the conduit between a variety of teams to deliver true business outcomes
• Consulting with customers to define cost-effective solutions as part of wider client strategy
• Monitor operational team members to ensure that project milestones are met and delivered on time
• Design and execute techniques to enhance productivity and efficiency to reduce risks

Adelaide, Australia

• Delivery of account management to key South Australian Government departments across Treasury and Finance (DTF) and The Department of Premier and Cabinet (DPC).Accountable for the coordination and delivery of account.
• Project Management
• Consulting with a range of customers
• Expert technical advice
• Liaising with service providers and suppliers

Adelaide, Australia

• Management, leadership and development of the Service Delivery group
• Managed significant change within the business
• Ownership for the technical architecture (server, network and associated components) and security of customer and internal solutions
• Consulting with Australia’s leading media and online entities to develop their online strategy
• Execution of service, quality and efficiency improvements throughout the Service Delivery Group
• Maintain effective customer relationships and act as a point of escalation for Hostworks customers

Adelaide, Australia

• Responsible for the account management function to key customers
• Developed account management plans and customer reporting
• Chaired regular client account meetings with clients C-Level and management staff
• Engaged with clients on a strategic and/or operational level as appropriate
• Improved revenue position within existing customer contracts

Adelaide, Australia

• Led a 24x7 Service Deak (Tier 1) and operations (Tier 2) operations team
• Responsible for the development of operational process and procedures to deliver effective incident and change management
• Ensured ITIL compliance for operational processes
• Ensured delivery of customer service level agreements
• Implemented a program for continual service improvement

Adelaide, Australia

• Provided leadership and planned the future direction of the Schools IT environment through the development of the Information Technology Strategic Plan
• Coordinated and managed the School’s Help Desk function
• Managed network security - protecting administration systems from students
• Responsible for the establishment of the school-wide intranet and extending internet access to all areas of the school and to students homes

Adelaide, Australia

• Purchased and installed appropriate hardware and software
• Liaised with teaching and administrative staff, external consultants and other IT professionals to resolve server, desktop or network related issues
• Established and maintained multiple school wide standard operating environments
• Established school-wide fibre optic network

Associate Diploma In Information Systems, Information Technology

Science

Project Management