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Simon Metcalfe Email & Phone Number
Senior Customer Success Director
at
Brandwatch
3 work emails found
@brandwatch.com
5 phones found area 646, 333, and 212
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Customer Success Director
Location
Greater Brighton And Hove Area, United Kingdom, United Kingdom
Company size
Who is Simon Metcalfe? Overview
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Quick answer
Simon Metcalfe is listed as Senior Customer Success Director at Brandwatch, a company with 1003 employees, based in Greater Brighton And Hove Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at brandwatch.com, phone signal with area code 646, 333, 212, and a matched LinkedIn profile for Simon Metcalfe.
Simon Metcalfe previously worked as Sector Director, Customer Success at Brandwatch and Customer Success Director at Brandwatch.
Company email context
Email format at Brandwatch
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{first}{last}@brandwatch.com
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AeroLeads found 3 current-domain work email signals for Simon Metcalfe. Compare company email patterns before reaching out.
Profile bio
About Simon Metcalfe
Results driven and equipped with over 25 years of tech-related success, working for leading organisations such as IBM Global Services, HP Enterprise Services & Brandwatch, and with clients including Unilever, GSK, American Express, Sky, Cathay Pacific and the FT. Skilled in relationship building, effective in managing both internal and external stakeholders, anticipating and navigating obstacles to success, and managing competing priorities with superior results.An experienced leader and manager with a proven ability to communicate effectively across all business levels, accomplished in driving success whilst delivering services at a global enterprise level to demanding SLAs, KPIs and client requirements.
Listed skills include Management, Project Delivery, Account Management, Social Media, and 46 others.
Current workplace
Simon Metcalfe's current company
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Brandwatch
21 roles
Simon Metcalfe work experience
A career timeline built from the work history available for this profile.
Sector Director, Customer Success
Current
Sep 2024 - Present
Senior Customer Success Director
As a Senior Customer Success Director I own relationships with some of Brandwatch's largest & most strategic clients, supporting them as they use the Brandwatch product suite to make key decisions across their global businesses.I also work on process improvement projects benefitting the Customer Success organisation, and mentor junior team members.
Jul 2021 - Sep 2024
Customer Success Director
Brandwatch is the global leader in discovering consumer insights from social media and online data.Powered by patented technology and an in-house data library of more than 1.4 trillion documents, Brandwatch helps hundreds of brands and agencies answer critical business questions through the application of leading edge artificial intelligence on vast.
Mar 2017 - Jun 2021
Senior Customer Success Manager
Brandwatch is the world’s leading social intelligence company. Brandwatch Analytics, Vizia and Audiences products fuel smarter decision making around the world.The Brandwatch Analytics platform gathers millions of online conversations every day and provides users with the tools to analyse them, empowering the world’s most admired brands and agencies to.
Oct 2016 - Mar 2017
Senior Account Manager
Brandwatch is the world’s leading social intelligence company. Brandwatch Analytics and Vizia products fuel smarter decision making around the world.The Brandwatch Analytics platform gathers millions of online conversations every day and provides users with the tools to analyse them, empowering the world’s most admired brands and agencies to make.
Oct 2015 - Oct 2016
Account Manager
Brandwatch is the world's leading Enterprise Social Intelligence company, used by forward-thinking businesses. Brandwatch enables you to discover the conversations that matter to you: locate every discussion about your brand, your products or your market with pinpoint accuracy.Brandwatch goes beyond listening - our data helps power innovative businesses to.
Jun 2014 - Sep 2015
Emea Account Delivery Manager - Emea Euc Tower Lead
Leading and managing the End User Computing tower (American Express account). Responsible and accountable for delivering managed services to over 16,500 end users across 15+ EMEA countries, in a client facing and commercial target driven role within an ITIL environment. Stakeholder management liaising at Director level through to cross functional teams..
Aug 2009 - Jan 2014
Account Delivery Manager (Uk)
Drove account transition and transformation activities on my client account (American Express), ensuring a seamless transition with continuous service delivery in the UK EUC space. Facilitated proprietary toolset implementation (DW - Digital Workflow), and managed task rationalisation activities post-TUPE.
May 2009 - Jul 2009
Service Delivery Manager & Lean Six Sigma Jem
As Service Delivery Manager:Responsible for UK wide Remote, Deskside & Exec Support services (Incident, IMAC, RFS project delivery) on the American Express account. Delivered consistently green SLAs and Account Health across all measures. Supported the Delivery Project Exec and Project Exec in account planning and delivery support strategy. Owned all.
Aug 2008 - Apr 2009
Service Delivery Manager
Service Delivery Manager for a European pharmaceutical client. Aligned geographically split and independently operating teams, bringing stability. Initiated process improvement workshops. Leveraged Wiki technology to facilitate knowledgeshare. Created Innovation Suggestions team wiki, linked to Reward & Recognition facility. Created Service Improvement Plan.
Apr 2008 - Aug 2008
Service Delivery Leader
Acted as secondary SDM on the account (American Express), reporting to the Lead SDM. Additional task management for revenue generating project delivery team & focal point for UK team leaders. EMEA point of contact for U.S. account leadership. Developed Quickplace collaboration tools for team collaboration. Identified as IBM Top Talent.
Feb 2007 - Apr 2008
Service Leader
Proactively established self as EMEA SPOC for processes on Amex account. Leveraged Instant Messaging technologies to drive timely resolution of issues, reducing MTTR (Mean Time To Resolve).Member of IBM IT End-User Testing Panel: performed QA and UAT on business systems including new HR and End User Support systems and tools.
Aug 2006 - Feb 2007
Desktop Solutions & Delivery Leader
Leading revenue generating project team, Amex account: Stabilised team, enabling growth and performance. Maximised delivery of RFS funded projects.Member of IBM IT End-User Testing Panel: performed UAT on business systems including new asset management software solution.
Oct 2005 - Jul 2006
Process And Solutions Lead
Focal point for processes, Amex account. Consultant by client request in implementation of clients Ariba Buyer procurement tool: e-2-e process planning & delivery.Reduced costs through process reengineering, enabling redistribution of activities and closure of Procurement dept (Helpdesk / Service Desk) with associated resource reallocations and reductions.
Nov 2004 - Oct 2005
Group Leader - Procurement + Installations
Sole responsibility for e-2-e Procurement (including Helpdesk / Service Desk), Depot & Installs operations, Amex account.
Oct 2003 - Oct 2004
Deskside Support Team Leader
Leading team of IT support engineers, Amex account. Developed Lotus Notes databases to streamline and optimize processes.
Apr 2003 - Sep 2003
Procurement Team Leader
Team Leader of Procurement team, including Procurement Helpdesk / Service Desk, Amex account.
Jan 2003 - Mar 2003
Aug 2002 - Dec 2002
Senior Procurement Specialist
Supporting Amex account. Working for several different companies during this period, including SCC.
May 1999 - Jul 2002
Procurement Coordinator
Various
Supporting Amex account.
Jul 1998 - Apr 1999
Team & coworkers
Colleagues at Brandwatch
Other employees you can reach at brandwatch.com. View company contacts for 1003 employees →
TJ
Test Jones
Colleague at Brandwatch
Austin, Texas, United States, United States
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RK
Rehema Kerubo
Colleague at Brandwatch
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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VU
Vera U.
Colleague at Brandwatch
Greater Brighton And Hove Area, United Kingdom
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JS
Jan Sándor Dobi
Colleague at Brandwatch
Hungary, Hungary
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JM
James Mcfadzen
Colleague at Brandwatch
United Kingdom, United Kingdom
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MR
Mohammed Riyas
Colleague at Brandwatch
Chennai, Tamil Nadu, India, India
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SK
Sriram K V
Colleague at Brandwatch
Chennai, Tamil Nadu, India, India
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CG
Camilla Gallagher
Colleague at Brandwatch
United Kingdom, United Kingdom
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AS
Alexandra Stanci
Colleague at Brandwatch
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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CJ
Caitlin Jamali
Colleague at Brandwatch
Greater Boston, United States
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Test Jones
Colleague at Brandwatch
Austin, Texas, United States, United States
View →
RK
Rehema Kerubo
Colleague at Brandwatch
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
VU
Vera U.
Colleague at Brandwatch
Greater Brighton And Hove Area, United Kingdom
View →
JS
Jan Sándor Dobi
Colleague at Brandwatch
Hungary, Hungary
View →
JM
James Mcfadzen
Colleague at Brandwatch
United Kingdom, United Kingdom
View →
MR
Mohammed Riyas
Colleague at Brandwatch
Chennai, Tamil Nadu, India, India
View →
SK
Sriram K V
Colleague at Brandwatch
Chennai, Tamil Nadu, India, India
View →
CG
Camilla Gallagher
Colleague at Brandwatch
United Kingdom, United Kingdom
View →
AS
Alexandra Stanci
Colleague at Brandwatch
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
CJ
Caitlin Jamali
Colleague at Brandwatch
Greater Boston, United States
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FAQ
Frequently asked questions about Simon Metcalfe
Quick answers generated from the profile data available on this page.
What company does Simon Metcalfe work for?
Simon Metcalfe works for Brandwatch.
What is Simon Metcalfe's role at Brandwatch?
Simon Metcalfe is listed as Senior Customer Success Director at Brandwatch.
What is Simon Metcalfe's email address?
AeroLeads has found 3 work email signals at @brandwatch.com for Simon Metcalfe at Brandwatch.
What is Simon Metcalfe's phone number?
AeroLeads has found 5 phone signal(s) with area code 646, 333, 212 for Simon Metcalfe at Brandwatch.
Where is Simon Metcalfe based?
Simon Metcalfe is based in Greater Brighton And Hove Area, United Kingdom, United Kingdom while working with Brandwatch.
What companies has Simon Metcalfe worked for?
Simon Metcalfe has worked for Brandwatch, Hewlett-Packard, Ibm, Scc, and Various.
Who are Simon Metcalfe's colleagues at Brandwatch?
Simon Metcalfe's colleagues at Brandwatch include Test Jones, Rehema Kerubo, Vera U., Jan Sándor Dobi, and James Mcfadzen.
How can I contact Simon Metcalfe?
You can use AeroLeads to view verified contact signals for Simon Metcalfe at Brandwatch, including work email, phone, and LinkedIn data when available.
What skills is Simon Metcalfe known for?
Simon Metcalfe is listed with skills including Management, Project Delivery, Account Management, Social Media, Strategy, Business Process Improvement, Process Improvement, and Leadership.
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