"Outstanding" solution for EU parcel delivery problems. Get your EU e-com back on track. Global shipping solutions and market-leading e-com returns management. https://samos-e.com/customer-stories

Leveraging over 20 years in the parcel delivery industry specialising in the provision of best practice procurement strategies enabling organisations to independently validate their parcel requirements, ensuring the best value solutions to meet needs.

2003 – 2010 UPS (UNITED PARCEL SERVICE) National Account ExecutiveResponsibilities: • Acquisition of accounts from £180,000 to £3.5m pa in revenue and retention of accounts up to£3.5m.• Practised a consultative sales approach by developing multi-level customer relationships, listening and uncovering specific and implied needs and aspirations of the customer and their key decision-makers and stakeholders whilst being mindful of where they are in the sales cycle.• Utilised a complex sales strategy that leveraged the information acquired by creating and presenting a compelling, well articulated value proposition that addressed the customer needs identified with features, solutions and tariffs that clearly quantified benefits and advantages.• Planned and coordinated internal cross-functional support teams with IT, Operations, Finance and others to assist in the sales process and new contract/solution implementation.• Retained incumbent accounts and minimised churn by becoming a crucial, trusted supplier establishing delighted customers by actively responding to queries and concerns, day to day visits and contact, planning and coordinating formal customer review meetings, conducting customer entertainment and integrating indispensable technology.• Grew incumbent accounts by proactively identifying and developing additional revenue opportunities, implementing additional tariffs and curating value-add solutions. Managed customer contractual commitment to ensure compliance.• Gathered competitor intelligence by understanding competitor strategies and product, helping to gain advantage for persuasive sales strategies.Achievements:➢ UPS World of Champions Gold Award for sales revenue versus plan 2008 and 2009 and consistently exceeded sales targets every year.

2001 – 2003 UPS (UNITED PARCEL SERVICE) Account ExecutiveResponsibilities:• Identifying and targeting new business in a defined geographical area.• Penetration and retention of existing business. • Negotiation and review of rating structures. • Implementation of suitable technology; customer service; competitor intelligence.Achievements:➢ Promoted to National Account Executive in 2003.

Responsibilities: • Generated new business, meeting and advising both corporate and private clients on valuations.• Managed media, marketing and negotiations to achieve successful sales.Achievements:➢ Promoted in 1998 to Head of Department, covering South East England