Simon Perrin
AeroLeads people directory · profile

Simon Perrin Email & Phone Number

Experienced IT Service Desk Operator - Digital Services
Location: Barnstaple, England, United Kingdom 9 work roles 4 schools
1 work email found @ntlworld.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email s****@ntlworld.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Role
Experienced IT Service Desk Operator - Digital Services
Location
Barnstaple, England, United Kingdom

Who is Simon Perrin? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Simon Perrin is listed as Experienced IT Service Desk Operator - Digital Services based in Barnstaple, England, United Kingdom. AeroLeads shows a work email signal at ntlworld.com and a matched LinkedIn profile for Simon Perrin.

Simon Perrin previously worked as Healthcare Records Clerk - Healthcare Records at Royal Devon University Healthcare Nhs Foundation Trust and Application Support at Royal Devon University Healthcare Nhs Foundation Trust. Simon Perrin holds Bsc Honours Computing And Information Systems, Computing And Information System, 2:2 from London Metropolitan University.

Company email context

Email format at ntlworld.com

This section adds company-level context without repeating Simon Perrin's masked contact details.

{first}_{last}@ntlworld.com
86% confidence

AeroLeads found 1 current-domain work email signal for Simon Perrin. Compare company email patterns before reaching out.

Profile bio

About Simon Perrin

I am an IT professional with 20+ years of public sector experience and recently qualified with an ITIL 4 certification. I graduated from London Guildhall University with a 2:2 BSc Honours degree in Computing and Information Systems in 1999.I secured my second position at Royal Devon and University Healthcare NHS Foundation Trust as Service Desk Operator in 2022. My responsibilities with my team include triaging helpdesk calls from staff over the phone as well as resolving helpdesk tickets raised by users via the IT portal (helpdesk ticket system). I deal with a variety of NHS staff at North Devon District Hospital and other community hospitals across the Trust. Triaging may include remote access to desktop PCs and laptops where appropriate to fix issues, password resets and setting up Third Party accounts.Prior to this, I was working in Healthcare Records at the Trust between 2017 and 2022. Initially, I was on the NHSP Bank in Healthcare Records before securing a permanent position. I worked on a community desk, responsible for prepping and sending out patient files for various clinical specialities to the different community hospitals, but also assisted fellow colleagues in prepping notes for clinics at North Devon District Hospital. I also pulled files for clinics and was involved with various filing responsibilities. I tracked notes on the Trust's tracking system iFIT. I used TrakCare which was a patient healthcare system for crosschecking appointments, etc. I was responsible for tagging patient files and generally ensuring that the notes were fit for purpose.Before moving to North Devon in 2013, I worked on a Social Care IT Helpdesk at London Borough of Waltham Forest for eleven years. I supported Social Care systems SSID and Framework-I. I supported customers over the phone. This included Social Care staff from Adults and Children's Service. Logged tickets for system issues and dealt with 3rd party suppliers. I was involved with the testing of new software release versions and projects to make Framework-I fully compliant with Government legislation in Social Care.I have many years of customer service experience working on the IT Service Desk, Healthcare Records and London Borough of Waltham Forest. I enjoy dealing with different customers and feel satisfied being able to resolve their issues. When some IT issues have to be escalated, I liaise with other IT teams and Third Parties such as NHS Mail to get a resolution on the customer's issue. I follow all helpdesk calls and tickets through to successful resolution.

Listed skills include Networking, Help Desk Support, System Administration, Windows 7, and 45 others.

9 roles

Simon Perrin work experience

A career timeline built from the work history available for this profile.

Healthcare Records Clerk - Healthcare Records

Barnstaple

Working on Community Desk in Healthcare Records undertaking duties such as :Prepping patient files for clinics in the community from eye clinics to orthopaedics, etc.Checking paperwork in files for accuracy and printing off outcome forms to go in the files.Tagging files with Radio Frequency Identification tags and scanning them electronically.Making up new patient files.Using healthcare IT systems such as iFIT and TrakCare to track notes, check their… Show more Working on Community Desk in Healthcare Records undertaking duties such as :Prepping patient files for clinics in the community from eye clinics to orthopaedics, etc.Checking paperwork in files for accuracy and printing off outcome forms to go in the files.Tagging files with Radio Frequency Identification tags and scanning them electronically.Making up new patient files.Using healthcare IT systems such as iFIT and TrakCare to track notes, check their whereabouts, as well as information relating to patients appointments.Searching for missing notes that are located in Healthcare Records and other clinical departments.Work in Healthcare Records department undertaking duties such as pulling patient files off shelves to be made available to other hospital departments, wards and clinicians and dealing with requests for filesWorking with clinical pulling lists by pulling files for clinics in advance of clinic dates, tracking them on iFIT and moving them to the prepping team.Keeping track of tracking notes in relation to patient files on Patient Administration System, TrakCare and new system called iFIT (Intelligent File Inventory Tracking) since April 2018Working on request queue taking phone calls from staff requesting patient notes and pulling them off the shelfFiling duties such as scanning files, recording their correct location on TrakCare and filing them in correct bays.Since March 2018, now using new system iFIT (Intelligent File Inventory Tracking) for tracking and keeping track of tracking notes on patient files, then scanning files prior to filing in filing bays.Tagging new patient files with Radio Frequency Identification tags and electronically tagging them on iFIT.Creating volume sets of patient files on iFIT. Show less

Jan 2017 - Jun 2022

Application Support

Barnstaple

Setting up door pass cards for new members of staff.Unlocking records for staff on COMPAS application software.Updating, printing and resetting passwords for NHS Smartcards to access the National Spine applications and TrakCare (new Electronic Healthcare Record system).Dealing with general administrative issues around other clinical applications such as PAS (Patient Administrative System), TheatreMan, etc.

Jun 2016 - Aug 2016

Smartcard & Registration Authority Agent

Barnstaple

Administration duties around new Smartcare programme involving new Electronic Healthcare Record (EHR) system TrakCare.Managing spreadsheets/database Liaising with employees and arranging appointments Organising and running employee ID checks (inc. taking photos) Printing NHS Smartcards and re-setting pinsDealing with general queries from NHS Staff around NHS Smartcards including renewalsUsing Care Identity Services (CIS) / National Spine system… Show more Administration duties around new Smartcare programme involving new Electronic Healthcare Record (EHR) system TrakCare.Managing spreadsheets/database Liaising with employees and arranging appointments Organising and running employee ID checks (inc. taking photos) Printing NHS Smartcards and re-setting pinsDealing with general queries from NHS Staff around NHS Smartcards including renewalsUsing Care Identity Services (CIS) / National Spine system for tasks related to users’ NHS Smartcards. Show less

Jul 2015 - Mar 2016

It Service Desk Operator

Barnstaple

Responsible for monitoring, analysing and resolving IT helpdesk issues from all clinical staff, such as GPs/Doctors, Nurses and other health professionals.Troubleshooting issues over the telephone and using remote tools.Monitoring helpdesk requests via generic email and Novell Service Desk call logging system.Raising new helpdesk tickets for new requests.Following up and updating existing helpdesk tickets.Setting up new user accounts for NHS staff and… Show more Responsible for monitoring, analysing and resolving IT helpdesk issues from all clinical staff, such as GPs/Doctors, Nurses and other health professionals.Troubleshooting issues over the telephone and using remote tools.Monitoring helpdesk requests via generic email and Novell Service Desk call logging system.Raising new helpdesk tickets for new requests.Following up and updating existing helpdesk tickets.Setting up new user accounts for NHS staff and Third Party staff using eDirectory, Active Directory, Novell iManager, NDS and Novell Console One software.Escalating issues to other IT teams and other key contacts where appropriate. Show less

Oct 2014 - May 2015

Ict Support Officer

Barnstaple

Key Achievements:Provided helpdesk support to Council staff on applications like email and MS Office.Logging helpdesk calls and responding to users in a timely manner. Rollout of WYSE boxes / thin clients to Council staff.Reset computer and email logins and passwords.Set up projectors, laptops and presentation slides in meeting rooms.Programmed Alcatel Lucent IP Touch Phones.Replaced monitors, keyboards, mice and other IT equipment for… Show more Key Achievements:Provided helpdesk support to Council staff on applications like email and MS Office.Logging helpdesk calls and responding to users in a timely manner. Rollout of WYSE boxes / thin clients to Council staff.Reset computer and email logins and passwords.Set up projectors, laptops and presentation slides in meeting rooms.Programmed Alcatel Lucent IP Touch Phones.Replaced monitors, keyboards, mice and other IT equipment for users.Adjusted screen resolution on users’ monitors.Took over remote control of users’ PCs to troubleshoot some IT issues.Physically removed hard drives/hard disks from desktop PCs.Monitored phone network and dealt with some phone/telephony network administration issues Dealt with Third Parties such as Freedom on telephony and IT issues.Used LogMeIn Rescue application to enable network access for Third Parties.Troubleshooted some printer and photocopier issues. Show less

Feb 2014 - May 2014

Business Systems Analyst

London, United Kingdom

Key Achievements:Provided system administration, helpdesk support and data quality/cleansing issues on Framework-I.Tested new release, updating and building codes in Framework-I.Provided assistance, troubleshooted during rollouts and was involved in a PC audit project. Added, amended, maintained and retrieved data on SSID and Framework-I.Ensured backup of Windows NT and Novell GroupWise servers.Installation of hardware throughout business and… Show more Key Achievements:Provided system administration, helpdesk support and data quality/cleansing issues on Framework-I.Tested new release, updating and building codes in Framework-I.Provided assistance, troubleshooted during rollouts and was involved in a PC audit project. Added, amended, maintained and retrieved data on SSID and Framework-I.Ensured backup of Windows NT and Novell GroupWise servers.Installation of hardware throughout business and maintained an IT inventory of equipment.Generated comprehensive reports for senior management.Maintained all team data electronically on the shared folder drive. Show less

Jul 2011 - Oct 2013

Information Services Assistant

London, United Kingdom

Expert helpdesk support on Framework-I (ISIS) social care database via telephone and email.Logged calls using two call logging software systems Supportworks and JIRA.Followed up any complex helpdesk duty issues on non-duty days and following calls through to resolution.Assisted my team with administrative tasks relating to the new Adults Personalisation Agenda on Framework-I also known as RAS (Resource Allocation System on Framework-I).Provided floorwalking… Show more Expert helpdesk support on Framework-I (ISIS) social care database via telephone and email.Logged calls using two call logging software systems Supportworks and JIRA.Followed up any complex helpdesk duty issues on non-duty days and following calls through to resolution.Assisted my team with administrative tasks relating to the new Adults Personalisation Agenda on Framework-I also known as RAS (Resource Allocation System on Framework-I).Provided floorwalking support to Adults Social Work Teams that are using the new Adults Personalisation Agenda.Assisted with data input of RAP (Referrals Assessment Packages) on Framework-I specifically on behalf of colleagues in Adults Mental Health Teams.Responsible for adding, amending, maintaining and retrieving data on Framework-I.Updated and building code tables in Framework-I using a bespoke administrator tool called FWADMIN.Generated comprehensive and detailed reports for senior management.Maintained team data electronically on the shared folder drive.Attendance and participation at team meetings, helpdesk duty meetings, supervision and appraisals. Show less

Jan 2011 - Jun 2011

Acting Information Officer - Children & Young People'S Services

London, United Kingdom

Key lead in the computerisation of Adoption Team's business processes on Framework-I.Developed and revised new electronic Adoption forms for the team on Framework-I.Built new episodes, outcomes and tasks for the Adoption Team using administrator tool FWADMIN.Participated in training session for the Adoption team and answered questions.Gave a presentation to my team and the Project Manager on the new Adoption workflow on Framework-I.Updated project… Show more Key lead in the computerisation of Adoption Team's business processes on Framework-I.Developed and revised new electronic Adoption forms for the team on Framework-I.Built new episodes, outcomes and tasks for the Adoption Team using administrator tool FWADMIN.Participated in training session for the Adoption team and answered questions.Gave a presentation to my team and the Project Manager on the new Adoption workflow on Framework-I.Updated project documentation to reflect any changes in the Adoption build.Built a workflow for the Fostering Team on Framework-I in line with project documentation.Developed e-Fostering forms for the team, built episodes, outcomes and tasks in the workflow. Provided feedback to the business on updates and changes.Updated other electronic Children & Young People’s Services forms on Framework-I.Liaised with Social Work staff when revising and updating electronic forms on Framework-I.Kept up to date with ICS (Integrated Children’s System) legislation.Tested new release versions of Framework-I and following up on known bugs with Third Parties.Provided expert helpdesk support on Framework-I via telephone and email. Show less

Jan 2009 - Dec 2010

Information Services Assistant

London, United Kingdom

Provided helpdesk support on Framework-I and SSID (Social Service Information Database).Responsible for testing new release and updating and building codes in Framework-I.Helpdesk support on Novell GroupWise and Novell Client for Windows.Provided users with help and troubleshooting during rollouts and experience of working in a team environment supporting over 500 users throughout PC audit project.Took a key lead in the roll out of tablet PCs to three pilot… Show more Provided helpdesk support on Framework-I and SSID (Social Service Information Database).Responsible for testing new release and updating and building codes in Framework-I.Helpdesk support on Novell GroupWise and Novell Client for Windows.Provided users with help and troubleshooting during rollouts and experience of working in a team environment supporting over 500 users throughout PC audit project.Took a key lead in the roll out of tablet PCs to three pilot Adult Social Work Teams.Responsible for adding, amending, maintaining and retrieving data on SSID and Framework-I.Ensuring backup of Windows NT and Novell GroupWise servers. Show less

Jun 2002 - Dec 2008
4 education records

Simon Perrin education

Bsc Honours Computing And Information Systems, Computing And Information System, 2:2

Graduated with a 2:2 BSc Honours degree.

Btec National Diploma, Computer Studies, Btec National Diploma

Epping Forest College

BTEC National Diploma Computer Studies GCSE Maths (C)

Education record

Woodbridge High School, Woodford Green, Essex

GCSE English Language - (B) GCSE English Literature (C) GCSE Business Studies (B) GCSE Economics (C)

FAQ

Frequently asked questions about Simon Perrin

Quick answers generated from the profile data available on this page.

What is Simon Perrin's role at their current company?

Simon Perrin is listed as Experienced IT Service Desk Operator - Digital Services.

What is Simon Perrin's email address?

AeroLeads has found 1 work email signal at @ntlworld.com for Simon Perrin.

Where is Simon Perrin based?

Simon Perrin is based in Barnstaple, England, United Kingdom.

What companies has Simon Perrin worked for?

Simon Perrin has worked for Royal Devon University Healthcare Nhs Foundation Trust, North Devon District Council, and London Borough Of Waltham Forest.

How can I contact Simon Perrin?

You can use AeroLeads to view verified contact signals for Simon Perrin, including work email, phone, and LinkedIn data when available.

What schools did Simon Perrin attend?

Simon Perrin holds Bsc Honours Computing And Information Systems, Computing And Information System, 2:2 from London Metropolitan University.

What skills is Simon Perrin known for?

Simon Perrin is listed with skills including Networking, Help Desk Support, System Administration, Windows 7, Databases, Software Installation, Troubleshooting, and Technical Support.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Simon Perrin you were looking for.

View similar profiles