Simon Williams Email & Phone Number

Ireland

Wicklow, Ireland

Designer and creator of personalised rustic wooden signage for consumers and businesses. Worked with The Happy Pear and other businesses on large commissions to support new branding launches. Also selling stock through local businesses and social media. • Working with clients from design, creation and delivery of small, medium and large projects • Providing design recommendations and unique styles with materials ranging from wood, vinyl, Perspex and metal• Responsible for production, fabrication and installation• Examples of working and client reviews available https://www.facebook.com/persignalised

Dublin, Ireland

Dublin, Ireland

New Relic is an all-in-one SaaS-based application performance management solution that provides comprehensive, real time visibility into web and mobile applications regardless of where they're run. Our platform combines Real User Monitoring, web monitoring, server monitoring, and iOS and Android mobile monitoring in one powerful dashboard experience.

Cherrywood, Dublin

Global lead in sales tools programs, involved from design to delivery and experienced in driving adoption of sales tools via process and IT change. Successfully managed a number of programs for new sales/sales support tools, delivering cost savings of $5m p.a. Managed global campaigns, training & communications involving key stakeholders across IT/Business along with executive sponsors to support multiple projects. Received Global Gold Award for innovative approach to communications and increased tool adoption.• Planned & executed the redesign of communications within the business for over 25,000 sales and operations users across 80+ locations, which increased the awareness and adoption of major global programs• Successfully delivered innovative marketing campaigns for new sales products to create demand and increase uptake via Webinars / Viral Videos / Social Media / Sales Events / VP & Director Forums • Developed sales online & offline training content/design/translations along with sales resource sites to aid users and host sales instructional videos/documents. Delivered new tool training to major business stakeholders and end-users via live meetings and classroom • Led the quality assurance efforts for quarterly enhancements and upgrades to enterprise class software for major Dell products • Co-ordinated program delivery, reporting on results, assessing effectiveness and recommending areas of improvement • Translated business requirements documents and system requirement specifications into comprehensive test plans, ensuring full and robust testing coverage of all system changes • Monitored the risks associated with the projects and planned risk responses. Measured the benefits of projects through data reporting and analytics (Margin, Revenue, Orders, Time & Motion)• Developed a leadership alignment approach and employee communication plan, which increased the awareness and adoption of major global programs

Cherrywood, Dublin

Virtual Team Member responsible for driving Software & Peripheral mix and revenue within the overall Dell business. Trusted advisor, supporting/selling Dell & 3rd party products to key accounts. Targeted off multiple sales teams across UK & Ireland SMB. • Engaged in large opportunities, negotiating with procurement, securing competitive pricing & providing the best solution for the customer• Designed and executed S&P campaigns, projects and events for the SMB business to generate demand and pipeline • Trained and supported sales with Accreditation/Certification programs across applicable vendors • Developed relationships & escalation points across vendors deemed as strategic to Dell SMB • Analysed multiple market factors to both anticipate/identify customer problems/needs and created strategies and sustaining models

Cherrywood, Dublin

Managed high-level customer accounts (500+ Employees, £3m + IT Spend) to maximise business opportunities and profits. Focused on building and maintaining strong relationships with clients and provided a high standard of customer service. Worked closely with external representatives, delivering solutions, upsell opportunities, high-end storage and services to my customers. • Profiled customers to establish customer spend, competitor relationship and current contracts • Monitored accounts identifying potential opportunities for generation of new sales • Maintained and reported on sales activities to identify buying patterns and competitive trends • Maintained awareness of market conditions and competitor's products and pricing • Established and executed plans to meet or exceed all sales/business objectives

Bray, Wicklow

• Worked with the Financial Controller to target fraudulent activity in UK SMB • Credit & Fraud, Inventory Analysis, Risk Assessment & Management, Order Processing • Successful saved the company over $500k in a quarter

Bray, Wicklow

• Worked as a customer care agent for UK & Irish Customer Services • Call centre experience, CRM experience, dealing directly with the customer • Dealt with logistic companies and high-level customer complains

Certificate In Advanced Project Management Ict

Management And Information Systems

Diploma In Ecommerce