Simon Soliman Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

01. Applications Technical Support Analyze and diagnose technical problems in the supported applications, both in the live environment and as required in any test environments. 02. Perform the daily technical support tasks and handle IT operations raised tickets related to T24 to properly close and reply to vendor and user issues.03. Apply with vendor involvement, if required – all updates, upgrades, and maintenance code required to maintain best performance over the Core banking applications. 04. Perform all project technical tasks related to the concerned applications and report any risks that may affect the project deliverables.05. Manage the Application Management for Temenos T24 in multiple environments.06. Deploys configuration, Packs, changes and upgrades to T24 and supporting applications.07. COB (Close of Business) management and experience in reduction in time taken for COB (common issue with Temenos) using tuning of agents, memory allocation, T24 management of routines). Performance tuning and results experienced.08. Supports and provides guidance to First level analysts on issues related to Temenos T24 application.

Cairo, Egypt

01. Analyze and diagnose technical problems in T24; in both live and test environments.02. Perform daily operation support tasks over AS400 and handle IT operations requests raised tickets related to Core Banking to properly close user issues.03. Report any risks that may affect T24 project.04. Recommend ways to control or reduce risk and advise others on business or operational matters.05. Coach and help develop operation team members.06. Automate manual tasks to avoid any human error over AS400 & T24.07. Deploy Packs over Production, Test to update, solve any challenge related to T24.08. Contact with vendor and update ticket to trace all the issue related to T24.

Cairo, Egypt

1. Analyze and diagnose technical problems in T24, both in the live environment and as required in any test environments.2. Perform the daily operation support tasks and handle the IT operations raised tickets related to T24 to properly close user issues.3. Report any risks that may affect the project T24.4. Being on call out of hours for urgent system problems as Close of Business (COB) and early morning Start of Day (SOD) problems.5. Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.6. Troubleshoot and perform root cause of reported problems T24 from operation prospective.7. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.8. Follow the day-to-day operations related Tasks to own jobs in the operation department to ensure continuity of work9. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

Cairo, Egypt

- Receiving DSL incoming calls on 16333.- Interfaces directly with the customers to figure out the confronted problems in order to resolve it.- Analysis confronted problem and transfer it to responsible department if needed.- Initiates tickets on CRM for every handled case.- Notifies the supervisor and report to him the escalated issues to minimize customer downtime.