• Business growth through bootstrapping. Developing solutions in-house, customizing open-source solutions. • Building customized language programs for clients globally: Specialized linguistic teams for each client niche/requirement. Language process design and implementation.• Consultant for Localization Solution design, pre-sales, RFP/tender management and authoring, marketing content creation.• Technical and Marketing Content, Web, Software and Apps.• In-country review process solutions.• Language Quality Benchmarking solutions.

Implementation of accredited ISO 9001:2008 and ISO 17100:2008 Quality system.Continuous quality system improvement and maintenance, including renewal of accredited ISO certifications.

Freelance Localization Project Management, Localization Solutions, Pre-sales, RFP response authoring and Marketing Content creation.

Responsible for defining process and execution of localization evaluations. Ensuring projects are correctly scoped, and opportunities for solutions are fully explored. Enabling execution of localization programs while maintaining appropriate margins. Responsible for pricing which results in sales and satisfied customers.Implemented scoping and quoting process which saw improved year-on-year metrics over 4 years:o Reduced average turnarounds for evaluations by more than 50%o Increased win ratios by nearly 20%.- Proposal writing, tender management, production of whitepapers / business reports, and marketing / web material.- Helped drive production performance through coaching, training, problem solving and customerrelationship support.- Leading without authority- Pre-production planning and client / program on-boarding - Trainer for multiple operations processes.- Part of quality management task force responsible for recent successful ISO Quality systemrenewal.Remaining apprised of technology and service developments in the localization industry so that our service offering was competitive.

Set-up, piloted and implemented first Business Unit at Tek.Manager of a multi-disciplined team of between 15 and 20 professionals including Project Managers, Localization Engineers, DTP experts and Linguistic leads. Responsible for the Business Unit´s revenue and gross margin through management of P&L, implementation of quality processes to address the localization needs of a portfolio of some of the worlds most recognized brand names in heavy industry and manufacturing including Caterpillar, GE Energy, GE Transportation.Implementation of Customer Centric Selling methodology.Liaison with internal software development team and heavy involvement in the implementation of Tek's on-demand localization ERP system the OneWorld platform. Roll-out training and implementation.Setting, measuring KPI's for staff, business unit and customer service

Manager of a team of up to 8 Localization Project Managers, each managing the complex localization needs of their major international clients mainly in medical devices, pharma and SW fields, including General Electric, Philips Medical Systems, ICON Clinical Research, Pitney Bowes, Abbott Laboratories.-Responsible for the execution of targeted revenue through the Project Management team, and the ongoing management of account programs.-Troubleshooting, problem solving, root-cause analysis leading to Corrective and Preventive Action reporting as part of customer salvage operations.-Resource balancing, risk analysis/mitigation and planning.-Coaching, training, performance management.-Working closely with the SAP R3 ERP implementation consultant teams in order to design localization industry specific functionality. Involvement in testing, roll-out, presentation and training.

Project Management of multi-language, multi-component localization projects for a number of sophisticated and well-known products developed by some of the worlds most prestigious IT and software companies eg, Adobe, Canon, Agilent Technologies.

Customer Services Manager at a branch of a former Building Society specializing in savings, investments and secured lending.Responsible for:-Managing and running the branch, ensuring consistent, profitable operations and excellent service from 5-8 staff in customer services, financial advisor and administrative positions.-development of a regional "Mortgage Centre of Excellence" for the centralized and specialized processing of mortgage applications, coordination and negotiation with underwriters.-training of staff in financial products, sales techniques.-performance management/reviews.