Simon Seiffert Email & Phone Number

Hawthorn East, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

• Administration and development of new company Learning Management System;• Providing reporting to multiple stakeholders, including analysis of data to uncover trends;• Actively engaging with new business areas to encourage use of platform – successfully migrating four new programs, seeing an increase in staff participation;• Implemented and ensured delivery of annual company compliance training to all required staff, included detailed reporting to leadership on non-compliance. First mass-training delivered on the system, which was successfully delivered to entire company.

Melbourne, Australia

• Facilitating training to all new frontline staff, remotely and in-person, on company value-add discussion training;• Coaching staff to ensure increased capability in development areas, and reporting to stakeholders on progress;• Trained to deliver new Sales Conversations training program, built on NLP and tailored to the company’s customer interactions, and facilitated sessions with multiple teams – seeing an increase in their sales performance.

Melbourne, Australia

• Responsible for training agents in company products, processes and procedures;• Leading and managing a team of agents;• Coaching and developing agents to perform their job to the best of their ability through direct coaching and C1 Masterclasses;• Ad-hoc projects, including building Quality Framework for Overseas Student Health department, process creation to satisfy audit requirements, Quality reporting for entire contact centre, and training newly established team for an outsourcing partner in the Gold Coast.

Melbourne, Australia

• Development of eLearning content in Articulate Storyline.• Alignment of content & graphics to required company branding.• Integration of multimedia assets within Articulate Storyline.• Debugging & troubleshooting of content to ensure adherence to quality & technical standards.

Melbourne, Australia

Melbourne, Australia

(BAWM aligned with two other companies in December 2013 to become Vocation)• Responsible for Technology Management across Australia.• Liaised with external technology companies for procurement of new hardware and solutions.• Managed and guided team responsible for first level software/hardware support and SharePoint development.• Assisted with alignment of companies, from a technological aspect, after formation of Vocation.ACHIEVEMENTS• Completed migration of multiple companies during merge to singular productivity platform (Office 365).• Implemented national network across multiple sites for streamlined office efficiencies, including communications (phone, video conferencing & IM).• Facilitated technology set-up of new central site for Melbourne office.

Melbourne, Australia

• Assisting with alignment to new brand.• Project managing implementation of new systems, including Learning Management System, SharePoint and other company initiatives.• Design & creation of marketing materials.• Extensive redesign of training materials to align with new brand.

Melbourne Area, Australia

• Overseeing the production of publication such as newsletters, product brochures and other promotional material.• Developing and supervising budgets for all marketing initiatives activities.• Coordinating and assisting in the creation of wide-ranging graphical needs for various distribution channels.• Aiding in development of social media campaigns.• Assisting with the planning & creation of eLearn for internal & external clients.• Management of all Aegis Australia websites & web content, including maintenance & troubleshooting, implementation of new features, and generation of new concepts.ACHIEVEMENTS• Re-launch of student learning management system & embedding into training courses, reducing need for printed assessments;• Increased use of technology in classroom environment;• Creation of design team;

Melbourne, Australia

(Company formally known as UCMS Pty Ltd)• Distribution of company communications via various methods including online (intranet & e-mail), print & face-to-face presentations;• Reviewing & tracking budgets of company R&R program;• Planning events & engagement activities for employees, including larger events such as company Christmas party & award ceremonies;• Liaising with 3rd party providers;• Co-ordination of fundraising initiatives.ACHIEVEMENTS• Introduction of new company intranet, based on SharePoint;• Increased employee engagement through employee events & initiatives;• Overhauled company reward & recognition program to increase impact of program & align with company direction;• Re-negotiated agreement with vending machine supplier to double monthly commission used for staff events.

Melbourne, Australia

• Review & promotion of company's Learning Management System (LMS);• Implementation of new procedures relating to LMS;• Design of online learning (eLearning) for company training, utilising flash & HTML standards;• Administration of training room resources & facilities;• Budgeting of training and tracking of training costs;• Visual design of training materials for both internal & external use;• Assisting with setup of company's Registered Training Organisation (RTO) arm;• Tracking of RTO participants, unit completion & invoicing;ACHIEVEMENTS• Revitalisation of company LMS, with increased usage & function;• Development of streamlined processes relating to participant creation & tracking for RTO use;• Assisting with the planning, coordination & implementation of the centre design of previous department for the Australian Telecommunications Association (ATA) Awards 2008, where the centre won the National Award for Centers with >150FTE.

Melbourne, Australia

• Managing facilities for Telstra Call Centre site, and liaising with contractors for actioning of work;• Maintaining and tracking centre budgets for R&R, and administrative expenditure, as well as tracking petty cash and processing claims;• Management of Client Operations Managers' diaries;• Liaising with clients for scheduling of meetings, tours, requests for reports & other actionable requests;• Managing meeting room bookings, and preparing rooms for Client Meetings;• Designing communication for the centre, as well as the entire business, including e-mails, posters, larger art works & intranet sites;• Planning & booking functions;• Preparing presentations and reports for various client meetings;• Actioning requests & liaising with IT for any major changes within the centre;• Providing support on an ad-hoc basis to the Executive Assistants & Reception staff at head office;• Ordering & tracking supplies, including stationery & coffee requirements.ACHIEVEMENTS• Assisting with the planning, coordination & implementation of the centre design of the centre for the ATA Awards 2007, where the centre won the National Award.

• Managing a specialist team of up to 30 staff members, developing and monitoring their performance - through call-coaching, counselling and reviews;• Preparing and facilitating ad-hoc training in various products and procedures;• Assisting in developing and running a centre Rewards and Recognition program;• Maintaining and updating knowledge of current procedures, promotions and products on a daily basis.ACHIEVEMENTS• Implementation of customer contact system, resulting in increased compliance for logging of history on customer accounts.

• Effectively researching and advising clients of their taxation obligations, predominantly for small businesses;• Answering inbound queries from clients in relation to taxation law and ATO procedures and policies;• Utilising available resources to assist clients in reconciling their tax accounts;• Providing system support to staff for electronic mailroom system;• Providing first level system support to clients using ATO record keeping software:eRecord reporting software, Electronic Commerce Interface and the Business PortalMaintaining and developing knowledge regarding taxation law and ATO policies.ACHIEVEMENTS• Receiving Service Star Award for constant high-performance & quality over an extended period;• Team acknowledged for continuous high quality, and low call handling time;• Creation of semi-automated note system, to increase compliance for call handling.

• Moving between branches on a day-to-day basis, as required;• Handling large amounts of money;• Efficiently responding to customer enquiries of bank products and services;• Achieving sales targets and actively seeking cross-selling opportunities.

• Assisting both internal and external customers with enquiries;• Resolving written customer concerns, and complaints made both over the phone and in-store;• Completing general administrative duties for supervisors and managers;• Assisting in resource planning and management of staff;• Supervising register staff, and providing support as-need;• Responsible for managing store money & balancing weekly.

Bachelor Of Arts (Ba)

Education record