Simon Strain (Itil V3 ®) Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

• Oversee multiple projects across all phases of development • Make vital decisions and drive decision making across projects • Works as part of an interdisciplinary project team termed “End User Technology Integration” to achieve project milestones • Continually building internal and External relationships (Business Analyst Activities) • Meet with Microsoft weekly • Meet with internal change champions and key project sponsors monthly • Meet with Lenovo Quarterly • Attends and feeds back project progress at weekly team meetings • Attends/jointly chairs high impact bridge calls between various support, and development teams to find the root cause to problems across the enterprise • Presents and hosts knowledge sharing workshops outlining major changes/enhancements with current IT projects • Manages technical functions in support of the Windows 7/10 operating systems, functionality of applications, data storage, and Active Directory • Serves as a high level escalation point for internal/external SunTrust Banks end user support groups • With this comes both high and low level support documentation creation, and publishing to SunTrust Banks internal knowledgebase • Jointly chair weekly catch-up meetings with internal/external EUS teams • Continually building internal IT and firm wide relationships • Successfully managed a Cisco AnyConnect 4.1 enterprise wide VPN upgrade • Successfully managed a Microsoft Bitlocker Admin & Monitoring (MBAM) enterprise wide upgrade • Successfully managed a Microsoft LAPS (Local Administrator Password Solution) enterprise wide implementation • Currently working on a very large enterprise wide implementation of Microsoft 365 • Currently working on a very large Windows 10 (1803) enterprise wide implementation

Atlanta, Ga

In 2009 Aspen expanded their US IT team and offered me a permanent role within our US team.• Recruited two additional staff located in Rocky Hill, CT and New York, NY satellite branches• Managed T-Mobile – Verizon migration and manage fleet of 170 Blackberry accounts• Part of the new office rollout project team. Since 2009 a further six offices have either been setup/expanded/moved• Managed and completed desktop/laptop PC upgrade rollout at our Atlanta, Bermuda, Pasadena and Scottsdale offices• Managed the growth of our knowledgebase within our Altiris solution and created new starter processes, IT Induction pack and user induction template outlining all key IT support information/contact details• Maintain and manage relationships with external service providers/suppliers• Make regular visits to all US remote sites to improve customer relationships and manage underwriting teams expectations• VIP Support

London, United Kingdom & Hamilton, Bermuda

Experienced/Senior member of a global customer focused internal support team, providing internal support across the board. 24hr support rotor to deal with out of hour’s business critical issues, network administration and maintenance, Citrix administration, hardware/software rollouts, printer maintenance/Jet Admin, purchasing, Blackberry/BES, backup’s, Cisco VOIP, asset management.• Completed a four month secondment program within the Bermuda office. Implemented and rolled out a new Citrix home solution, took care of support for 55 users, improved and created key business relationships both internal and externally• Introduced new purchasing and stock control system which improved user response time by integrating new “buffer” stock levels.• Implemented new home solution to thirty home users.• Created Altiris images and managed global rollout of Kodak scanners for our underwriting system

Senior member of a team of eight, supporting the internal network on a 2nd line basis at both partner and secretary levels. 24hr support rotor to deal with out of hour’s business critical issues. Network user administration, hardware/software rollouts, and printer maintenance are parts of the many issues dealt with on a daily basis. Solely responsible for all internal/external laptop distribution, desk side laptop user training, Warranties, maintenance, troubleshooting and documentation.