Simon Strain (Itil V3 ®) Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Greater Atlanta Area

• Oversee multiple projects across all phases of development
• Make vital decisions and drive decision making across projects
• Works as part of an interdisciplinary project team termed “End User Technology Integration” to achieve project milestones
• Continually building internal and External relationships (Business Analyst Activities) 
• Meet with Microsoft weekly 
• Meet with internal change champions and key project sponsors monthly 

Atlanta, GA

• In 2009 Aspen expanded their US IT team and offered me a permanent role within our US team.
• Recruited two additional staff located in Rocky Hill, CT and New York, NY satellite branches
• Managed T-Mobile – Verizon migration and manage fleet of 170 Blackberry accounts
• Part of the new office rollout project team. Since 2009 a further six offices have either been setup/expanded/moved
• Managed and completed desktop/laptop PC upgrade rollout at our Atlanta, Bermuda, Pasadena and Scottsdale offices
• Managed the growth of our knowledgebase within our Altiris solution and created new starter processes, IT Induction pack and user induction template outlining all key IT support information/contact details

London, United Kingdom & Hamilton, Bermuda

• Experienced/Senior member of a global customer focused internal support team, providing internal support across the board. 24hr support rotor to deal with out of hour’s business critical issues, network administration.
• Completed a four month secondment program within the Bermuda office. Implemented and rolled out a new Citrix home solution, took care of support for 55 users, improved and created key business relationships both.
• Introduced new purchasing and stock control system which improved user response time by integrating new “buffer” stock levels.
• Implemented new home solution to thirty home users.
• Created Altiris images and managed global rollout of Kodak scanners for our underwriting system

Senior member of a team of eight, supporting the internal network on a 2nd line basis at both partner and secretary levels. 24hr support rotor to deal with out of hour’s business critical issues. Network user administration, hardware/software rollouts, and printer maintenance are parts of the many issues dealt with on a daily basis. Solely responsible for.