-Directed and supervised the Malaysia Airlines account, leading the retainer engagement with a focus on ensuring smooth operations. Acted as the primary point of contact, managing bug fixes and enhancements within the project's timeline.-Proactively collaborated with the client to discern specific requirements and ensured timely delivery of all project milestones.-Orchestrate quality assurance testing efforts by developing test cases and scripts, resulting in a significant reduction in defects and project delays-Facilitate User Acceptance Testing (UAT) scenarios and scripts in collaboration with clients, tracking issues and assuring stringent quality standards prior to project deployment-Implement an enhanced content delivery approach for clients by strategizing the project's pre-Go-Live phase, resulting in increased team efficiency-Successfully contributed to the development of comprehensive Functional Specifications, in outlining project requirements, user interactions, data flows, and system behaviour

-Implemented efficient financial reporting system, reducing reporting time by 70% and improving report accuracy.-Led cross-functional teams to automate vendor payouts for Airasia Food in multiple countries.Resulted in 80% decrease in manual intervention and switched payment terms from weekly to daily.-Collaborated with teams to align financial systems and processes with business objectives.-Managed finance process transformation projects, including planning, resource allocation, and stakeholder management.-Continuously drove improvement through monitoring, analysis, and optimization of finance processes and systems.

-Prepared and presented monthly commercial reporting for Airasia Food, Airasia Xpress, and Airasia Ride, providing insights into financial performance and supporting decision-making.-Tracked invoice readiness during month-end closing for external vendors to ensure timely payments and accurate financial reporting.-Analyzed transaction records to detect and prevent fraudulent activities, collaborating with various teams to implement effective strategies, resulting in a 25% decrease in fraudulent activity over six months.-Developed and executed a surge/dynamic pricing strategy for Airasia Ride by April 2022, leading to increased revenue and enhanced customer satisfaction.

-Led a team in reconciling payouts for merchants in Malaysia, Singapore, and Thailand, ensuring smooth and efficient payment processes and maintaining positive client relationships.-Collaborated closely with the finance department to facilitate seamless payments to merchants.-Implemented a finance-related portal for merchants, providing a platform to address finance queries and manage financial transactions.-Oversaw the reconciliation of payouts and statement generation for vendors in Airasia Grocer.

-Pioneered the transition of OURFOOD from @teleport to airasia food after rebranding.-Played a key role in the launching team of airasia food, successfully acquiring over 1200 merchants within a span of 3 months.Conducted merchant training and education to familiarize them with the merchant portal and its functionalities.-Developed and maintained strong relationships with merchants, addressing their inquiries, issues, and feedback to ensure merchant retention.-Collaborated closely with cross-functional departments to execute merchant campaign planning, involving marketing, operations, and finance.

-Provided excellent customer service to passengers by answering questions, addressing concerns, and assisting with any needs during flights-Demonstrated proficiency in emergency procedures, including evacuations and emergency landings-Assisted with coordinating medical emergencies and provided first aid as needed