Simon Windmill Email & Phone Number

Remote

Reading, England, United Kingdom

Maidenhead

Bristol, United Kingdom

Maidenhead, Berkshire, United Kingdom

Reading, United Kingdom

Following the success of previous role as Incident Management Consultant, I have been appointed as the UK Head of Service Delivery role for a large, global telecoms company.This role oversees the Service Management functions based offshore, I am also the key, 24x7, customer point of contact for operational or contractual issues through an escalation.

Reading, United Kingdom

Working within the Incident Management team to drive improvements through process development and delivery. Responsible for creating and running training sessions. 24x7 escalation point for major incidents. Involved in Customer Management.Moved to Service Delivery Management Role

Bristol, United Kingdom

Reading

Reading, United Kingdom

Milton Keynes, United Kingdom

24x7 - Contracting role. Working as a multi customer ITIL certified Incident Manager for a Manage Services provider out of Milton Keynes. Supporting the business for all major and critical incidents, driving resolution through conferences bridges and technical escalations. Responsible for strict SLA adherence, business communications, post incident.

Reading, United Kingdom

24x7 Permanent role working as an Incident Manager. Responsible for writing new processes and creating a new department to suit the needs of the business. Service transition experience. Responsible for writing and delivering training to new starters, including theory work (war games and white board discussions) and on the job training. Traveled to India to.

Nuneaton, Warwickshire

Contract role working as an Incident Manager for TNT. Working in a team of 7 helping to raise the Incident Management profile and set a base of process to bring the Incident, Problem and Change teams together to form a full ITIL process. We are responsible for managing high priority incidents for the worldwide IT suite. Liaising with both internal.

- Working with senior management pre TUPE transfer to prove service readiness- Writing comprehensive ‘current operation’ documentation- Creating new process documents to meet the needs of the customer’s contract- Delivering, self developed training material- Shift and resource management, up to 5 people- Ensuring teams adhere to strict SLA guidelines- Post.

- Incident analysis and prioritisation through impact assessment- Co-ordinating investigations through to resolution with support teams- Compiling technical and business reports to highlight service outage times, ongoing incident updates and project deployments- Process reviewing for incident management and as part of continuous improvement- Involvement in.

- End to end service monitoring for revenue generating services- Using monitoring alarms to identify faults- Analysis of trace data for network faults- Out of hours IT Support cover for the Orange service desk- Performing post implementation testing as part of overnight changes- Support team organisation for service impacting faults- Liaising with 3rd.