Simon Younger Email & Phone Number

Chester-Le-Street, England, United Kingdom

Tanfield Lea, England, United Kingdom

Gateshead

As a Client Service Manager I provide a superior level of service management to key clients(s) both directly and indirectly to ensure client retention and growth. I also contribute to the Client Service Management strategic plan to ensure continuous service enhancements are identified and delivered in alignment with the overall Pulsant strategy.

Harelaw, Stanley, County Durham

* Implementation of objectives set by senior management.* Uphold the company’s values of safety, quality and performance.* Providing support and guidance on ICT related procedures and policies.* Listening to any problems and feeding issues back to senior managers.* Coaching employees in developing their ICT skills and knowledge, including providing.

Gateshead

* Resolving user’s IT issues within a 24 hour SLA * Documenting fixes for known problems within Manage Engine. * Supporting 1st line in task’s and helping to develop their skills* Being a point of escalation for 1st Line * Daily server checks every morning * Setup of company mobiles and handset on VMWare Airwatch * Working on IT projects as required by.

* IT support to Edinburgh City Council/Edinburgh Local Education Authority * Working as part of an integrated team supporting customers * Logging each incident and resolving within SLA * Completing requests from customers in a timely manner * Remotely logging onto customer’s environment as required * Dealing with 3rd party suppliers as necessary *.

Team Vally - Gateshead

* Supporting customers with their IT issues * Meeting SLA's and targets* In-house Hardware and Software Install/Upgrade/Repair* Helping apprentices when required* Escalating as required* End User education if requested/as needed.

Houghton-Le-Spring

• Service Function:
• Implement relevant ITIL principles
• Installations & work in progress awareness
• Engineer resource co-ordination and scheduling inc. calendar entriesHelp Desk function:
• Triage and dispatch service and support tickets using resources efficiently
• Ensure that all calls are updated with meaningful/informative information to form part of a knowledgebase

Durham, United Kingdom

• To form part of the Help Desk Call escalation process to diagnose and resolve service/support calls.
• Solutions Planning & Implementation through to completion (liasing with Sales account managers, any 3rd parties and the customer).
• Preparation & Commissioning of Hardware & Software.
• Evaluate new Technologies when required.
• Working within a team environment to provide technical assistance and guidance to colleagues in order to deliver a high level of service… Show more
• Working within a team environment to provide technical assistance and guidance to colleagues in order to deliver a high level of service & support to the customer.

Newcastle Upon Tyne, United Kingdom

• A summary of what the role encompassed -
• Responding to basic to complex inquiries of a technical nature through case management.
• Knowledge of SAN/WAN/NAS systems and configurations
• Advanced knowledge in NetApp products ranging from SnapMirror/Manager for UNIX, SQL, Exchange, VMware and ONTAP storage systems.
• Leveraging internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective… Show more A summary of what the role encompassed -
• Leveraging internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.

Newcastle Upon Tyne, United Kingdom

• A brief summary of what the role encompassed -
• To support and develop the technical infrastructure and business systems (including server configuration, networking, end user support using remote tools and assistance service for desktop equipment and business.
• Rook Matthews Sayer website management
• Management of printers/copiers etc. throughout the company
• Management and implementation of company… Show more A brief summary of what the role encompassed -
• Management and implementation of company policies for systems/procedures in relation to day to day IT usage.

Sunderland, United Kingdom

• A short summary of what the role encompassed -
• Supporting customers with handset/mobile broadband problems
• Keeping up to date with all aspects of mobile/media/communication technology
• Raising ATLAS reports for failing cell sites and services
• Diagnosing faults with equipment and services
• Taking ownership of customer problems and making sure it is resolved fully.

Greencroft, Stanley County Durham

• A short summary of what the role encompassed -
• Project Management of IT developments, systems and facilities.
• Managing and Improving support strategies
• Installing/Maintaining/Supporting all workstations and servers in a 600+ user site
• Enforcing County Council and End User policies
• Maintenance and installation of all devices and peripheries

Durham, United Kingdom

Same as previous ICT Technician roles.

Durham, United Kingdom

• A brief overview of the role and what it encompassed -
• Installing/Maintaining/Supporting all workstations and servers in a 600+ user site
• Maintenance and installation of devices and peripheries
• Managing and Improving support strategies
• Installation/Maintenance of LAN/WAN cabling, hubs and switches
• Answering technical queries fast and efficiently

Durham, United Kingdom

• A brief overview of the role and what it encompassed -
• Installing/Maintaining/Supporting all workstations and servers in a 600+ user site
• Maintenance and installation of devices and peripheries
• Managing and Improving support strategies
• Installation/Maintenance of LAN/WAN cabling, hubs and switches
• Answering technical queries fast and efficiently