Understanding the organization's business and the wider industry in which it operates. Responsible for developing and maintaining programs that support the organization's strategic direction and long-term goals.Program Development and MaintenanceProgram Planning and DesignRisk ManagementCollaborationCommunicationChange Management

Enabling Microsoft cloud partners towards readiness, execution, project deployments.Contribute to innovation, clarity and optimization across the global ASfP team.Deliver partner support experiences that create trust, adoption, use and value to help partners achieve their business objectives.Support partners to accelerate their success in the cloud with effective and executable service delivery plans that help their business grow and help them remove the blockers that prevent goals from being reached with deployment, sales, usage and growthCollaborate with local teams, including the Services organization, to ensure Microsoft partners have the right support plan to match their needs for optimal support to their end customers.Collaborate with internal stakeholders by creating joint or aligned partner account business plans to deliver a One Microsoft approachContribute to the success of our people through empowerment, inclusion, learning and growthEmpower self and colleagues to embrace a Growth Mindset, do what’s right for partners, practice boundary-less collaboration, act with courage, build trust and work together to achieve shared business goals

Service delivery planning, Partner enablement, Information Services, Escalation Management and Service related advisory.Service Delivery Manager working with Nordic market. Responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. Act as the primary point of contact, and perceived as a trusted advisor regarding any services, readiness, or technical needs the Partners may have.Work with Partners to maximize the return on investment from their Service plan, Dynamics partner Advantage plan or Advanced Support for Partners. The aim is to continuously help partners sell more, deploy better and escalate less. Work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. Responsible for creating a targeted service delivery plan aiming at optimizing the partners Cloud or Dynamics Business.

The role of the Service Account Manager (SAM) Support Executive is to remotely perform the onboarding (billing, order management, communications) for our partners who purchase or renew the Advanced Support for Partners (ASfP) offering. Giving our Partners the ‘White Glove experience’ in onboarding them and assisting the main SAM group in their daily tasks.Key responsibilities:• Key role in building up the Support Hub in Romania• Key role in on boarding ASfP partners during FY17• Monitor and manage partner support Order Management tool• Perform research and validation of partner data for each new order• Perform activities required to entitle the partner in Customer Service and Support (CSS) tools to receive ASfP support• Perform daily communications with Partner Offering and Service Account Manager teams on status of orders and partner-entitlement• Assist with Monthly Reporting, service delivery plan creation, assisting with welcome calls to New ASfP partner and more.• Together the main Partner SAM, the Support Executive delivers proactive guidance regarding potential deployment blockers or outages and resolves Partners most critical cases speedily by securing relevant Microsoft support resources

Key Tasks:• Customer Interaction - Daily interaction with customers, sales and in-house teams to ensure prompt payment of amounts due• Transaction Processing & Audit - Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information• Exception Handling, relating to the cash collections process within one’s scope• Main point of contact for major accounts, key customers and related stakeholders within the assigned portfolio• Meet cash collection and aged debt targets • Organizing conference calls with LOB and customers• Prepare departmental forecasts and strategic account plansMain Activities:• Working closely with Customers - making collection calls where strong customer service skills were required. Assisting customers with account reconciliation, invoicing and shipping questions and/or problems. • Responsible for credit review of customer orders not meeting their assigned credit limits and / or terms and contacting the customer for payment schedule.• Monitoring customer-paying habits and resolve past due balances through diligent and consistently applied collection efforts• Key member of the team, ensuring all the information and support required, so that the tasks are accurately completed and the results are delivered within the timeline• Buddy program – held coaching sessions with the new hires within the team, presenting and explaining the main tasks and responsibilities• Interactions with order management, sales, renewals, contracts, consulting & projects, AR team, legal, partners and customers.• Reviewing top dollar orders over 1M $ from collection perspective• Assisted the direct manager in the recruiting /hiring and orientation at work processes.• Managing the blocked orders: release, reporting and communication towards line of business and customers• Gather all the information, create the files for the Legal department in case of delinquent customers, or in case of insolvency.

Ensure prompt cash application of customer payments within assigned country and portfolio; meet unapplied cash targets; timely resolution of customer issues affecting payment application; act as liaison and support to customers and internal stakeholdersHandling Turkey's and South Africa's Oracle customers portfolio.Responsibilities:(a) Daily interacts with internal and external customers by phone or e-mail to apply cash timely. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets(b) Analyze, research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information(c) Is the first point of contact for customers; understands and clarifies customer issues, uses all the available resources to solve customer problems. Escalates timely all problems that could impact department objectives to team supervisor.(d) Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Is making follow-ups to make sure that customer issues are solved.(e) Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers(f) Is aware and understands department policies, procedures and processed and proposes improvements that will increase department results and efficiency.(g) Timely escalate critical issues on customer accounts after exhausting all the investigation effor(h) Ensure adherence to Sarbannes-Oxley & other guidelines, and support internal & external audits

• Offers customers all the information relating to the operation of gaming machines and the rules of the games• Permanently supervise the conduct of activities in the lobby• Preparation of daily receipts and delivery management• Performs customers payments corresponding games