Simphiwe Maphanga Email & Phone Number

South Africa

Client Relation of the Business including:• Building and continually growing an existing clients database.• Meeting daily, weekly, monthly and annual targets.• Collecting client feedback about their experience. Using CRM to log queries.• Follow-ups with future and existing clients regarding existing and/or new • Presenting proposals and costing by PowerPoint/PDF presentations to new and existing clients.General day to day management of the business including:• Contacting clients for an introduction and building a database• Elevating complaints and feedback to the relevant departments.• Meeting with clients to establish their needs.• Planning weekly events to host clients.• Weekly meetings with manager and team.Bookkeeping and administrative requirements including:• General office management.• Preparing budgets for the projects and putting together recons• Preparing the Profit and Loss Statements after each completed event.Supplier management:• Maintaining and building new relationships by constant communication with relevant suppliers.• Continually looking to diversify and keep fresh with new and market related products.Events management• Planning events from start to finish• Supervising of staff.• General trouble shooting and crisis Management.• Overseeing the completion of events and ensuring the dismantling and cleaning of venues to the satisfaction of clients and suppliers.

South Africa

- Motivate, support, develop team members and actively support and drive staff engagement activities.- Coordinate and monitor activities of Contact Centre support offerings.- Assist in ensuring prompt, complete and satisfactory resolution / feedback on queries, complaints.- Escalation of issues that affect customer journey to relevant stakeholders.- Quality assurance, with continuous feedback and coaching support.- Business process improvements.- Support Contact Centre Manager and Head of Customer Service with projects, tasks.- Ensure compliance to HR policies, procedures and administrative responsibilities.- Reporting on key metrics and real time management of operations.- Ensure team is always kept up to date with key information, communications, skills / knowledge necessary to perform function effectively.

South Africa

- Completing a detailed company induction with Fitness, Group Exercise Instructors & independent contractors- Providing the Club Exercise Team with the opportunity to maximize their personal and professional development through regular training, coaching and feedback- Developing optimum staffing schedules to ensure adequate floor coverage- Implementing and effectively delivering on all exercise-related strategies in the club- Maximizing the member experience and engagement through the delivery of small group exercise classes and member events- Expanding and optimizing the group exercise offering and timetable in your club- Ensuring daily capturing of attendance, analyzing class performance and report on success in your club (or identify gaps and action plans to speedily address any under-performance to speedily attain required standards)- Ensuring that all group exercise locations are in excellent condition regarding sound systems and all other equipment Increasing Mobile app engagement and GEX bookings with Clubs- Building an excellent Group Exercise instructor community with the clubs- Continuously seek out opportunities to increase and improve the Group Exercise offerings- Ensuring effective, on brand in-club marketing of all exercise aspectsIntroduce, drive and optimize a GEX invitation system in your clubMake use of company approved marketing and campaign tools to promote Personal Training and Group Exercise to your membersEnsure a safe floor environment via the implementation, and adherence to all standardized and relevant Health and Safety requirements, Ops Standards and Brilliant

Bachelor Of Commerce Honours, Sport And Fitness Administration/Management

BComHons in Sport Management

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General

BA in SPORT PSYCHOLOGY

Matriculant, 12

Matric