To access the host and collection systems across all collections products system and generate a certificate of balance, accurately updating the regulated specified fields with the customers financial information within the regulated 5-day turnaround time at 100% quality.This includes flagging the customer under debt review and ensuring all related systems are correctly aligned and where applicable the correct hold codes are applied.Debit order cancellations & Debt Review placement of holdsEvaluate the risk of the proposed repayments of accounts across all products (DCRS and Non-DCRS), considering affordability and the bank’s risk appetite and negotiate the best proposal where clients’ needs, and business needs are met.Monitor and review payments in accordance with the payment management strategy and handle payment related queries received from Debt Counsellors, Payment Distribution Agents, Product Business Units and Customers.

Ensure that allocated collection targets are achievedEnsure that allocated productivity are achieved Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay) Ensure full understanding of product/s working on

Respond effeciently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valuedBuild lasting relationships with clients and other call centre team members based on trust and realibityUnderstand and strive to meet or exceed call centre metrics while providing excellent and consistent customer service