Simphiwe Mekana Email & Phone Number

Johannesburg, Gp, Za

• Provide technical support in-person, over the phone, and remotely• Unlock user accounts and reset passwords• Manage Organizational Units (OUs)• Update AD extended attributes such as photo, employee ID, & company logo• Add users to distribution or security groups• Edit Group Policies• Run Exchange tasks• Create and maintain user and technical documentation, including IT knowledge-base and inventories .• 3G Configurations- VPN,APN• View and clear Windows event logs• Run custom scripts• View performance statistics• Coordinate with outside vendors as required to troubleshoot and solve hardware, software, or network issues• View installed software – install or uninstall Remotely • Add and delete network shares• Edit and modify registries• Manage disks, shares, & peripherals

Johannesburg Area, South Africa

• Assists staff with the installation, configuration, and on-going usability of desktopComputers, peripheral equipment and software within established standards andguidelines.• Works with vendor support contacts to resolve technical problems with desktopComputing equipment and software.• Works with Help Desk and Network Operations staff as appropriate to determine andresolve problems received from clients.• Interact with numerous computer platforms in a multi-layered client server environment.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencingsystems, application servers, and administrative systems.• Trains and orients staff on use of hardware and software.• Recommends and / or performs upgrades on systems to ensure longevity.• Works with procurement staff to purchase hardware and software.• Assesses functional needs to determine specifications for purchases.• Orders computer supplies.• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

Johannesburg Area, South Africa

 Managing and logging calls on Call System 1st Line Call resolution and 2nd line support Follow up on outstanding calls and close completed jobs General System Admin  Front Office Support Creation and Administration of user accounts on Active Directory and Microsoft Exchange(email) Keep users informed of the status of logged calls Maintain a professional image at all times Record and file paperwork in respect of asset/stock movement Perform daily administrative tasks and provide feedback to management Understanding, defining and shaping customers’ requirements Installation and support of desktop & network infrastructure Support network printing infrastructure Maintenance of new equipment Resolve calls logged by users Maintain SLA levels Pull out weekly and monthly reports Manage Telephone System

Certificate, Information Technology

Institution Name​:​PC Training College Course Name​:​A+ Certificate Year​:​2012 Institution Name​:​PC Training College Course Name​:​N+.

Financial Management, Accounting And Finance

​:​Business Communication Fundamentals ​:​Business Management ​:​Financial Accounting ​:​Financial Management :​PC Competence​ ​:​Ms.

High School, Accounting And Business/Management, 12

​IsiXhosa​ :​English HG​ :​Economics​ :​Business Economics​ :​Accounting​ :​Biblical Studies