BlueCloud AI is a comprehensive social media engagement solution that redefines the traditional understanding of the potential impact of social media on brands. My purpose as a Junior Content Manager is to assist in planning, creating, and distributing content that is engaging, informative, and relevant to a company's target audience. Currently serving key government departments, to blue chip companies.Responsibilities: - Content development: Researching, writing, gathering… Show more BlueCloud AI is a comprehensive social media engagement solution that redefines the traditional understanding of the potential impact of social media on brands. My purpose as a Junior Content Manager is to assist in planning, creating, and distributing content that is engaging, informative, and relevant to a company's target audience. Currently serving key government departments, to blue chip companies.Responsibilities: - Content development: Researching, writing, gathering, organizing, and editing information for publication. - Helping brands effectively communicate their message, build brand awareness, engage with their audience, and ultimately drive conversions and revenue growth.- Community Management: Responding to customer inquiries, comments, and feedback in a timely and professional manner. Show less

-Content creation/development-Digital marketing-Digital listening for clients-Brand response marketing-Report writing-Social media coordination-Social media management-Community management

- Provide support to shoppers, drivers, and customers.-Identify common trends within support interactions and escalateappropriately.-Ensure ongoing collaboration with shoppers and drivers toensure effective processes are in place and in line with corporateprocesses and goals.-Ensure oversight on the customer support desk and monitorissues that may arise.-Create an exceptional, personalized service experience forcustomers.-Provide users with positive… Show more - Provide support to shoppers, drivers, and customers.-Identify common trends within support interactions and escalateappropriately.-Ensure ongoing collaboration with shoppers and drivers toensure effective processes are in place and in line with corporateprocesses and goals.-Ensure oversight on the customer support desk and monitorissues that may arise.-Create an exceptional, personalized service experience forcustomers.-Provide users with positive, fast, and complete support resolutions via various access channels. Show less

-Digital Marketing-Content development-Administration-Event management-Reception; handling and redirecting of customersqueries, distributions of messages, managing ofincoming calls and visitors.