Despatch Clerk
Durban Area, South Africa
Review Orders: Start the day by reviewing incoming orders received overnight or early in the morning. Prioritize Shipments: Determine the urgency of orders and prioritize deliveries accordingly, ensuring timely deliveries.Prepare Documentation: Generate dispatch labels, invoices, and any necessary paperwork for the drivers.with Warehouse Staff: Communicate with warehouse personnel to ensure the availability of products for deliveries and verify inventory levels.Schedule Pickups: Arrange pickups with different driver services based on the delivery requirements for the day.Update Records: Enter shipment details into the system, updating inventory records and tracking information for each order.Address Inquiries: Respond to customer inquiries regarding shipment status, estimated delivery times, or any deliveries-related issues.Quality Check: Conduct quality checks on packaged items to ensure they meet delivery standards and are properly labeled.Coordinate with Carriers: Confirm pickup schedules and resolve any logistical issues that may arise with drivers or delivery service.Handle Returns/Exchanges: Process any returns or exchanges, manage return shipments, and update inventory accordingly.Prepare Reports: Compile daily delivery reports summarizing the number of orders processed, delivery costs, and any discrepancies encountered.Final Checks: Review the day's shipments to ensure all orders have been dispatched correctly and all required documentation is completed.Organize for Next Day: Organize the workspace, prioritize pending shipments for the next day, and set up any necessary documentation.
