Howard C. Email & Phone Number

Seattle Metropolitan Area, Washington, United States

All responsibilities from Support Engineer 2, in addition to the below:● Lead and serve as point of contact for critical incident response and coordination.● Collaborate with product development teams to provide feedback and suggestimprovements on various systems on behalf of the Support team.● Drive and lead continuous improvement initiatives within the support team.● Lead training sessions for support engineers.● Serve as a technical point of escalation for complex… Show more All responsibilities from Support Engineer 2, in addition to the below:● Lead and serve as point of contact for critical incident response and coordination.● Collaborate with product development teams to provide feedback and suggestimprovements on various systems on behalf of the Support team.● Drive and lead continuous improvement initiatives within the support team.● Lead training sessions for support engineers.● Serve as a technical point of escalation for complex customer issues.● Independently solve complex technical issues while utilizing critical problem solvingskills.● Proactively approach problem-solving and troubleshooting innovatively while proactivelyscaling processes.● Approve Knowledge Centered Services (KCS) content based on your subject matterexpertise.● Develop training materials and programs for junior engineers. Show less

Seattle, Washington, United States

- Serve as the brand representative to collaborate with high-profile customers in resolving technical inquiries and issues.- Tackle stagnant cases that require escalation from support queues, providing timely resolution and communication to stakeholders.- Fulfill the role of the key liaison for critical customers and accounts, ensuring top-level support and satisfaction.- Replicate technical problems in-house to provide Engineering with valuable insights for troubleshooting and… Show more - Serve as the brand representative to collaborate with high-profile customers in resolving technical inquiries and issues.- Tackle stagnant cases that require escalation from support queues, providing timely resolution and communication to stakeholders.- Fulfill the role of the key liaison for critical customers and accounts, ensuring top-level support and satisfaction.- Replicate technical problems in-house to provide Engineering with valuable insights for troubleshooting and development.- Deliver comprehensive training to new employees to equip them with the necessary skills to support our product.- Conduct interviews with potential candidates to assess their technical aptitude and suitability for the role.- Create detailed technical documentation on a range of solutions for complex issues encountered with our product to aid in support and development efforts.- Offer essential feedback to management on issues, processes, and customer concerns to drive continuous improvement and enhance customer satisfaction. Show less

Seattle, Washington, United States

- Conducted training sessions for new employees and customers on the usage of ExtraHop appliances in virtual, physical, and cloud environments.- Gathered and conveyed customer feedback, use cases, and details to product management to facilitate the implementation of new features.- Collaborated with the sales team to address customer inquiries and concerns during pre-sales and post-sales opportunities.- Escalation point for Support Technician roles with increased level of… Show more - Conducted training sessions for new employees and customers on the usage of ExtraHop appliances in virtual, physical, and cloud environments.- Gathered and conveyed customer feedback, use cases, and details to product management to facilitate the implementation of new features.- Collaborated with the sales team to address customer inquiries and concerns during pre-sales and post-sales opportunities.- Escalation point for Support Technician roles with increased level of understanding related to customers concerns and complexities related to accounts. Show less

Seattle, Washington, United States

- Provide data analysis to understand and troubleshoot systems- Provide hardware and firmware deployment support for ExtraHop appliances- Provide technical assistance to quantify and/or troubleshoot issues with data feeds from network infrastructure, virtual switches, and packet forwarders- Document incident cases, feature requests, and customer questions- Escalate technical cases to the appropriate technical resource- Act as the single point of contact for customer… Show more - Provide data analysis to understand and troubleshoot systems- Provide hardware and firmware deployment support for ExtraHop appliances- Provide technical assistance to quantify and/or troubleshoot issues with data feeds from network infrastructure, virtual switches, and packet forwarders- Document incident cases, feature requests, and customer questions- Escalate technical cases to the appropriate technical resource- Act as the single point of contact for customer questions and concerns- Provide professional, concise communication with customers- Act as a team player to augment the Support Engineering team duties, including Triage of new cases, including problem description, severity, priority, licensing and entitlement, and customer expectations.- Communication management, and support directly to the customer for documented issues. Show less

Greater Seattle Area

- Familiarity of internal policies and procedures, external and internal documentation.- New Account Setups, RMAs/inventory assistance- Resolve customer issues with fast response times- Continuous learning/development- Familiarity of varying operating systems and networks- Managing customer expectations and deescalation priorities

Shoreline, Wa

- Creating the meeting schedule for Speakers, Evaluators and other roles- Encourage members to work on advanced manuals and projects- Running a mentor program: assign and supervise- Setting goals with members- Conducting training for membership- Act as right hand to club president when setting up and implementing a club success plan- Keep track of the club's Distinguished Club Program status- Sign off on members award applications and speeches

Shoreline, Wa

As the Public Relations Manager (PRM) or Vice President Public Relations (VPPR) my responsibility is to generate positive awareness of the Toastmasters brand for the purpose of attracting and retaining members. It requires keeping the public (external audience) and members (internal audience) informed about club or district activities through effective communication channels and media relations. Good public relations will build membership and gain public recognition.

Greater Seattle Area

- Present purchase offers to sellers for consideration- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates- Interview clients to determine what kinds of properties they are seeking.- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.- Coordinate property closings, overseeing signing of documents and… Show more - Present purchase offers to sellers for consideration- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates- Interview clients to determine what kinds of properties they are seeking.- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.- Coordinate property closings, overseeing signing of documents and disbursement of funds.- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.- Compare a property with similar properties that have recently sold in order to determine its competitive market price.- Coordinate appointments to show homes to prospective buyers.- Generate lists of properties that are compatible with buyers' needs and financial resources.- Display commercial, industrial, agricultural, and residential properties to clients and explain their features.- Arrange for title searches to determine whether clients have clear property titles.- Review plans for new construction with clients, enumerating and recommending available options and features.- Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.- Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.- Advise sellers on how to make homes more appealing to potential buyers.- Arrange meetings between buyers and sellers when details of transactions need to be negotiated.- Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Show less

Kirkland, Washington

Google Play Store - OperationsIn partnership with Xerox High Technology and Telecommunications, provided services for:- Troubleshoot issues related to Google Play Store and Services- Assist customers in account, payment and usage issues - Bug tracking - Emerging system issues

2010 15Th Ave W Seattle, Wa 98119

- City Carriers perform Mail Carrier tasks and goals - Setting up a day's route depending on assignment - Perform deliveries based on assignment to varying routes - Work independently and within given time constraints

Melville, Ny

- Collaborated closely with administrators and specialists to resolve critical corporate client issues, resulting in a 80% increase in issue resolution rates.- Coordinated efforts with QA and Development teams to provide timely resolutions to a variety of complex cases, including patch fixes, identified bugs, and feature enhancement requests- Created and documented training materials for 20 new employees, based on company standards and guidelines, resulting in improved onboarding and… Show more - Collaborated closely with administrators and specialists to resolve critical corporate client issues, resulting in a 80% increase in issue resolution rates.- Coordinated efforts with QA and Development teams to provide timely resolutions to a variety of complex cases, including patch fixes, identified bugs, and feature enhancement requests- Created and documented training materials for 20 new employees, based on company standards and guidelines, resulting in improved onboarding and training outcomes.- Demonstrated extensive knowledge of Server/Switch networking structures, including the ability to install, modify, repair, and deploy computer hardware and software specifications based on client needs. Show less

Glen Head, Ny

- Providing excellence in service to clients- Oversee internet sales

Woodside, Ny

- Worked with clients in customizing BTO(Build-to-Order) personal computers- Provide excellence in sales services to customers- Acquire knowledge of electronics inventory

Master Of Fine Arts (Mfa), Photography

Bachelor Of Applied Science (Basc), Computer And Information Sciences And Support Services