Howard C. Email & Phone Number

Seattle Metropolitan Area, Washington, United States

• All responsibilities from Support Engineer 2, in addition to the below:
• Lead and serve as point of contact for critical incident response and coordination.
• Collaborate with product development teams to provide feedback and suggestimprovements on various systems on behalf of the Support team.
• Drive and lead continuous improvement initiatives within the support team.
• Lead training sessions for support engineers.
• Serve as a technical point of escalation for complex… Show more All responsibilities from Support Engineer 2, in addition to the below:

Seattle, Washington, United States

- Serve as the brand representative to collaborate with high-profile customers in resolving technical inquiries and issues.- Tackle stagnant cases that require escalation from support queues, providing timely resolution and communication to stakeholders.- Fulfill the role of the key liaison for critical customers and accounts, ensuring top-level support.

Seattle, Washington, United States

- Conducted training sessions for new employees and customers on the usage of ExtraHop appliances in virtual, physical, and cloud environments.- Gathered and conveyed customer feedback, use cases, and details to product management to facilitate the implementation of new features.- Collaborated with the sales team to address customer inquiries and concerns.

Seattle, Washington, United States

- Provide data analysis to understand and troubleshoot systems- Provide hardware and firmware deployment support for ExtraHop appliances- Provide technical assistance to quantify and/or troubleshoot issues with data feeds from network infrastructure, virtual switches, and packet forwarders- Document incident cases, feature requests, and customer questions.

Greater Seattle Area

- Familiarity of internal policies and procedures, external and internal documentation.- New Account Setups, RMAs/inventory assistance- Resolve customer issues with fast response times- Continuous learning/development- Familiarity of varying operating systems and networks- Managing customer expectations and deescalation priorities

Shoreline, WA

- Creating the meeting schedule for Speakers, Evaluators and other roles- Encourage members to work on advanced manuals and projects- Running a mentor program: assign and supervise- Setting goals with members- Conducting training for membership- Act as right hand to club president when setting up and implementing a club success plan- Keep track of the.

Shoreline, WA

As the Public Relations Manager (PRM) or Vice President Public Relations (VPPR) my responsibility is to generate positive awareness of the Toastmasters brand for the purpose of attracting and retaining members. It requires keeping the public (external audience) and members (internal audience) informed about club or district activities through effective.

Greater Seattle Area

- Present purchase offers to sellers for consideration- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates- Interview clients to determine what kinds of properties they are seeking.- Prepare documents such as representation contracts.

Kirkland, Washington

Google Play Store - OperationsIn partnership with Xerox High Technology and Telecommunications, provided services for:- Troubleshoot issues related to Google Play Store and Services- Assist customers in account, payment and usage issues - Bug tracking - Emerging system issues

2010 15th Ave W Seattle, WA 98119

- City Carriers perform Mail Carrier tasks and goals - Setting up a day's route depending on assignment - Perform deliveries based on assignment to varying routes - Work independently and within given time constraints

Melville, NY

- Collaborated closely with administrators and specialists to resolve critical corporate client issues, resulting in a 80% increase in issue resolution rates.- Coordinated efforts with QA and Development teams to provide timely resolutions to a variety of complex cases, including patch fixes, identified bugs, and feature enhancement requests- Created and.

Glen Head, NY

- Providing excellence in service to clients- Oversee internet sales

Woodside, NY

- Worked with clients in customizing BTO(Build-to-Order) personal computers- Provide excellence in sales services to customers- Acquire knowledge of electronics inventory

Master Of Fine Arts (Mfa), Photography

Bachelor Of Applied Science (Basc), Computer And Information Sciences And Support Services