At Forter I've been blessed to lead the Delivery Organization which consists of Customer Success, Customer Support and our Implementation Services teams. What do these teams do? They start and end each day focused on customer outcomes. We protect our customers business from online fraud, policy abuse, identity takeover and much more. The Forter product and teams truly enable amazing results for our customers resulting in a safer online shopping experience and tremendous ROI.Outside of customer outcomes, in this role I'm accountable for TTR and NDR as core financial metrics driving the success of our business. We carry responsibility for Customer Success leads, renewal outcomes and much more. It's an amazing team and company with world class customers who trust us each day to mitigate risk and protect their online revenues.

Helping Snyk's customers realize their security goals. The goal, empower every modern developer in the world to develop fast and stay secure. Snyk provides a platform to secure all of the critical components of today’s cloud native application development including the code, open source libraries, container infrastructure, and infrastructure as code. Snyk’s developer-first approach enables technology-driven companies to scale security in today’s fast-paced digitally transforming world.

I'm starting and leading a team whose focus is to: Accelerate success and boost retention by focusing on customer outcomes and value realization throughout the customer life cycle.In this role we're investing in CSM's across the globe to address customer opportunities to engage in new and meaningful ways. With a keen focus on customer outcomes and partnerships with both customers and the Akamai GTM teams.

In this leadership role the team and I leverage our technical and business acumen across internal and external teams to address macro and micro trends impacting Akamai’s business. We partner across Sales, Engineering and Product teams to prioritize customer needs and outcomes via technical, customer and market/vertical expertise. We represent Sales in Akamai’s product governance program while also representing field sales in multiple corporate programs impacting field GTM, Customer Success and M&A. As well as seeking and qualifying strategic partnership with the intent to increase net revenue growth or provide for a critical customer solution or outcome. We support complex and critical client renewals, while also developing opportunities within the install base for new product sales and emerging product opportunities: Blockchain, PaaS, CIAM, Personalization.

The Customer Solutions Group (CSG) is instrumental in defining the strategy, alignment and delivery of a world-class professional services organization. This role is critical to accelerating Akamai's growth by enabling customers to rapidly and successfully adopt our advanced products and technology. This role participates and is responsible for driving significant revenue growth through building and leading a global team of employees and partners to provide strategic services and technology expertise to customers. • Defining the global services growth strategy and execution to achieve desired results and maximize productivity.• Working in a matrixed fashion with the other services delivery and fulfillment organizations to meet customer goals. • Building world-class delivery centers with a portfolio of services to support Company’s technology roadmap.• Assessing and potentially driving strategic acquisitions with execution plans to ensure complete integration, adoption and proliferation of acquired IP with minimal resource loss.• Manage and grow existing geographical professional services teams with a focus on services-led selling and engagement. • Define and evolve Company’s services offering portfolio to support successful deployment of Company’s products and enable growth in Company’s emerging businesses, such as multi-cloud/Hybrid cloud, mobility, and networking and security.• Ensure the Professional Services team is exceeding customer expectations and delivering industry-leading levels of customer satisfaction.• Build relationships and maintain alignment across key Company functions – including core sales, engineering, and customer support – to deliver a smooth customer experience from sales through delivery and post-sales support.• Engage our product leadership to influence and shape our future product and solutions portfolio.

Services & Support (GSS) is prepared to deliver and support all Akamai products. Objectives: Ensure GSS scale & efficiency through customer-centric product design. Insure consistency & quality of GSS delivery & support. Drive efficiency, scale, standardization & repeatability. Represent GSS and clients in the product development process. Drive global improvement initiatives, through standards and practices. Support and drive severity 1 incidents, such as Heartbleed Bug.

A Service Line Manager at Akamai is responsible for keeping the train on the track and running in the right direction. It's an incredible job that allowed me to work with great customers, great professional services teams and outstanding sales teams, while maintaining a high level of technical acumen, further develop as a business partner, while supporting many of the largest events the Internet has ever seen(or did at that time, that bar is constantly moving up and up!).

Manage the day-to-day activities in our partnership with one of the largest software companies on the planet. This is more than a tactical role, it's a role that requires one to be agile while requiring an eye on account strategy. Working with a massive customer requires a long term strategic approach in order to continue to grow the partnership. Know thy customer!

Led and initiated the activities to achieve service level objectives for optimum system performance and reliability. Led the deconstruction of a managed service & the acquisition and installation of a new data center to reduce cost of ownership and time to market of new hardware/software. Subsequently managed the data center and activities related to it's maintenance.

Helped drive the delivery of both CDMA and GSM data across Western's rural network.