• Developed and implemented processes and procedures for the infrastructure department to improve efficiency. • Provided solution engineering for clients requesting server/networking/security projects.• Responsible for hiring and training infrastructure staff to meet the technical needs of our clients. • Primary escalation point for server, network and endpoint troubleshooting and guidance. • Coordinated and performed network installations for national clients. • Designed and implemented reliable backup solutions, coordinated test disaster recovery situations for clients.• Worked directly with clients during ransomware and disaster recovery events until fully resolved. • Provided IT Security consultative services and implemented security measures to meet cybersecurity insurance requirements.

- Maintained and monitored IT systems for over 150 local and remote clients. - Coordinated server migrations and hosted cloud application implementations (Office 365, Azure) from local server instances.- Designed and implemented network infrastructure for clients to meet their technical roadmap.- Maintained AWS EC2 instances, built out environments in AWS for clients migrating to cloud based infrastructure.

- Work closely with clients to develop IT solutions for day to day business needs. - Coordinate Server Migrations and Hosted Cloud Applications from local environments. - Proactively monitor and assess IT infrastructure for clients to prevent downtime with aging server environments. - Work with Software and ISP Vendors to fix issues with current products, manage implementations of upgrades and migrations. - Coordinate and implement Upgrades to traditional phone systems with hosted VOIP solutions. - Provide IT Security consultative services.

- Developed and successfully deployed entire network infrastructures for new customers in hosted facilities. This included designing the network, installing and configuring routers and switches as well as new servers. -Moved core servers to virtual instances using VMware ESXi to significantly increase redundancy and mobility. - Redesigned and implemented our Testing Lab infrastructure to replicate our production environments and increase network performance-Worked closely with CEO to create IT-based projects to meet corporate needs, such as a collaborative whiteboard and video conferencing systems shared between offices.

- Helped administrators with department-wide IT issues, such as roll-outs and brainstorming ideas for network-wide efficiency. - Rebuilt network-wide hardware infrastructure on outdated systems for 6 departments, affecting over 500 employees