Mike Simpson Email & Phone Number

United States

Englewood, CO

Responsible for the architecture, design, and service delivery for ServiceNow platform. Manage a team of 5 system admins for development and operations for ITSM, ITBM, and ITOM using ServiceNow. Change management process owner. Developed and implemented a global change process based on ITIL best practices resulting in significant improvements in audit.

Responsible for the delivery of IT service desk function for North American operations. Process owner for change, incident, and problem management

Englewood, CO

Manage outsource call center vendors from an IT perspective, including incident management, relationship management, configuration management, change management, capacity management, SLA management, availability management, financial management, access management, and project management.Work effectively with internal and vendor IT personnel to maintain.

Lakewood, CO

• Senior executive responsible for IT Infrastructure and Operations managing a $2.8M budget
• Experienced managing a highly distributed environment with 19 staff members in 6 locations supporting 50+ office locations
• Developed strategic plan based on business goals and successfully implemented plan
• Developed and implemented changes to the organizational structure to improve productivity of support staff. The changes were so successful other departments implemented similar changes.
• Introduced Scrum improving operational efficiency.
• Managed vendor relationships and outsourcing including contract negotiations to continuously balance costs and service levels

• Global expert and leader in Windows Server 2003 Active Directory design and implementation
• Led project to design and implement a global Windows Server 2003 Active Directory domain consolidating multiple NT4, Novell and Windows 2000 domains into single global AD domain that successfully delivered uniform.
• Innovative IT infrastructure support for desktops, servers, email, networking and telecommunications
• Responsible for daily administration of Exchange server

• Construction Management and CQA services for multiple project sites both nationally and globally
• Designed multiple data analysis solutions using MS Excel and MS Access
• Experience working on diverse teams in demanding high pressure situations with tight deadlines