I discovered my passion for engineering while working as a Technical Operations Specialist at Spotify, where I collaborated closely with engineers to resolve high-impact incidents. My debugging skills enabled quicker resolutions, and the more I delved into software, the more I realised I wanted to write it. To fully transition into an engineering career, I completed two intensive 13-week bootcamps, sharpening my technical skills in both full-stack and cloud.Alongside my technical work, I have extensive experience in managing large-scale operations, de-risking product launches, and agile coaching and facilitation. This combination allows me to contribute to both the technical and strategic growth of a product.Currently, I'm working in Decently, an exciting health tech start-up, where I’m able to merge my technical expertise with my desire to help others.
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Senior Engineer IStravaUnited States
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Full Stack Software EngineerDecently Jul 2024 - PresentUnited KingdomI work on a broad range of engineering challenges related to our flagship product, Melo, which supports the tracking and improvement of behaviours in patients with brain injuries. My role involves developing new functionality, forms, graphs, and automations using Next.js, Nest.js, and Prisma. I established and maintain our suite of end-to-end tests with Playwright, significantly reducing our time to production. Additionally, I manage our cloud infrastructure, monitor costs, and oversee our CI/CD pipeline.I collaborate closely with healthcare practitioners and psychologists to ensure we are developing tools that genuinely aid in patient care. It’s a fast-paced and exciting start-up environment where I have the opportunity to leverage my past experience and contribute meaningfully to the product's success. -
Technical Operations SpecialistSpotify Nov 2021 - Jul 2023As a strategic lead for global CS incident management at Spotify, I successfully led incident operations for the successful execution of the iconic 2022 Wrapped campaign. I bolstered effectiveness within my org through agile training, transparency measures, and roadmap alignment activities, while maintaining technical responsibilities such as process creation, risk remediation, and cost-saving production changes. I developed a suite of Bash scripts that automated weekly operations tasks and allowed us to serve our stakeholders four times faster. -
Customer Operations ManagerSpotify Dec 2020 - Nov 2021Leading a team of consultants, I established a collaborative bug reporting framework with engineering, which led to increased positive user sentiment. With a portfolio encompassing payments analysis, incident management, and fraud prevention, I drove impactful KPI-focussed change and de-risked high-impact product releases.
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Senior Customer Operations AssociateSpotify Dec 2018 - Dec 2020Cambridge, England, United KingdomImplementing Scrum methodology, I amplified team output sixfold and boosted employee engagement through feedback training, while co-managing Spotify's top-tier of customer support.
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Fundraising AthleteYouth Cancer Trust May 2018 - Sep 2018EuropeI took 4 months out and ran 3000km, unsupported, from Canterbury, UK to Palermo, Sicily. Through social media, radio and podcasts I fundraised £10,000 to help provide care and respite for young people struggling with cancer. -
Head Of Digital MarketingLenleys Jun 2016 - May 2018Canterbury, United KingdomThrough strategic A|B testing, I doubled our marketing ROI by iteratively optimising email campaigns, web pages, and purchasing funnels. I collaborated with C-suite on business strategy, digital marketing initiatives, and maintained site HTML and SEO.
Ross Simpson Skills
Ross Simpson Education Details
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Computer Software Engineering -
Computer Software Engineering -
Computer Visualisation And Animation -
Triple Distinction -
Knowsley CollegeDouble Distinction
Frequently Asked Questions about Ross Simpson
What company does Ross Simpson work for?
Ross Simpson works for Strava
What is Ross Simpson's role at the current company?
Ross Simpson's current role is Senior Engineer I.
What schools did Ross Simpson attend?
Ross Simpson attended General Assembly, Northcoders, Bournemouth University, Southport College, Knowsley College.
What skills is Ross Simpson known for?
Ross Simpson has skills like Marketing, Digital Marketing, Web Design, Search Engine Optimization, Photoshop, Social Media Marketing, Html, Copywriting, Seo Copywriting, Creative Strategy, After Effects, Computer Animation.
Who are Ross Simpson's colleagues?
Ross Simpson's colleagues are Brian T. Miller, Omar Lopez, Moussa Haidous, Ádám Hargitai, Tristan Greathouse, Millie Ma, Greg Losken.
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Ross Simpson
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Ross Simpson
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