Simran Arora Email and Phone Number

• Working in a fast-paced environment while interacting with and taking orders of new and regular customers • Becoming educated on the various types of coffees, teas, blends, and roasts in order to ensure successful preparation of any drinks being made and served • Collaborating with the team to provide fast and high quality service

• Developing solutions to meet clients’ growing needs for automation and enhancing process controls & governance• Working with various P&CB Application Owners and Support Groups to gather requirements.• Interfacing with the Dev–Ops and technical teams to evaluate the overall design and support model for each App to identify gaps, then work with the relevant team to bridge those gaps.• Ensuring there is End to End Visibility, Monitoring, Alerting and the ability to Isolate, Troubleshoot and Resolve issues quickly.• Working with various teams to enhance visibility, monitoring and support using a combination of tools, such as: Dynatrace, Silverpeak, Thousand Eyes, PagerDuty, Moogsoft, Elastic and ServiceNow.

• The Top 200 program is a unique two-year program that provides specialized experiential learning activities for Ted Rogers' emerging leaders, aimed at their professional and personal development.

• Conducting client, market, and competitive research• Conducting analysis and synthesizing findings to make data-driven product recommendations• Influencing the direction of future products by sharing key learnings and findings• Developing business cases for new products, including high-level technical feasibility assessment, pricing strategy, revenue forecast, return on investment analysis, marketing plan, ongoing support and operations planning• Communicating the vision, strategy, and roadmap for valuable new products and features• Creating and prioritizing features with appropriate acceptance criteria• Developing product marketing and communication materials (briefs, presentations, use cases, FAQs)• Identifying and building new processes and tools supporting product management cross-functionally

• Working with the team on developing robust processes and workflows• Documentation using various tools like SmartSheet, Excel, Word, and PowerBI• Becoming familiar with the internal CRM systems of record including NetSuite and Salesforce• Learning and developing reports using Excel and other tools as needed• Assisting the team with ad-hoc tasks around operations as needed

• Helping first year students with their transition into university by providing them with insight and direction on the opportunities available at Ryerson University

• Received an introduction to case analysis, business etiquette and personal branding along with a variety of other workshops.

• Creating a legendary customer experience at every interaction • Forming relationships with customers• Completing financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner• Ensuring customer problems are handled appropriately• Creating a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations• Secure desk operator responsible for opening and closing branch

• Displaying a “customer comes first” attitude• Resolving customer issues effectively at store level in a timely and positive manner• Working as a team• Perform POS and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep• Ensuring store is visually appealing