Simra Kamran Email & Phone Number

- Relationship Managment- Issue Resolution -Training/Implementation and support-Requirements gathering -Testing and Validation- Documentation -Continuous Improvement

Australia

Gathering and analyzing business requirements from clients.Collaborating with clients to understand their business processes and identify areas for improvement.Designing and configuring Oracle applications to meet the client's needs.Conducting testing and quality assurance to ensure the system functions properly.Providing training to end-users on how to.

• Assisting with the integration of cloud services
• Providing support to team members including guiding on cloud infrastructure best practices
• Collaborating with cross-functional teams to identify and recommend improvements
• Maintaining an understanding of industry trends
• Participating in meetings and providing regular feedback and status report to management

-Undertake all responsibilities associated with the scheme in accordance with the Government Regulation and Standards and other relevant policies and procedures-Ensure that the service operates according to the requirements of the Australian Government

-Handling inbound customer call and answer their inquiries- Complaint registration and quick solution for inbound customer issues- Data entry in CRM system and call registrations- Responsible of answering inbound calls within 20sec of call landing time- Be a team player and contribute to achievements of goals based on the Key Performance Indicators

-Oversee reception area including greeting visitors and responding to telephone and in-person requests for information-Organizing the storage and maintenance of stock records. (records in soft & hard copy)-Data entry, Handling customers inquiries, maintaining staff records, contractors and different vendors records-Created power point presentations used.

Qa Fundamentals, Passed

Business Analysis Blueprint, Passed

Writing Effective User Stories, Passed

#Cyberfit Cloud Tech Fundamentals, Passed

# Cyberfit Cybersecurity Fundamentals, Passed

#Cyberfit Cloud Sales Fundamentals, Sales, Passed

Oracle Cloud Infrastructure Certified Foundation Associate, Passed

Google Cloud Digital Leader

Oracle Cloud Data Management Foundations, Passed

Azure Cloud Practioner, Passed

Aws Cloud Practioner, Passed

Comptia Cloud Essentials, Comtpia, Passed

Diploma, Childcare, Passed

Certificate 3, Childcare, Passed