Simran . Email & Phone Number

Gurugram, Haryana, India

Delhi, India

 Cross selling of new products and services for both new and existing privilege customers. Provide guidance and advice to the customers about the Product & services offered. Maintain productivity & Generate revenue through privilege customers. Ensuring smooth functioning of the branch by handling customer's queries and providing themthe best services. Maintain Compliance for the Branch with Branch Operations Manager. Provide guidance and advice to the customers about the products and services offered .

New Delhi, Delhi, India

 Listening to recorded calls and providing effective feedback to entire span of agents. Understood the priority of the organization and evaluated call behaviours for regulatorycompliance, adherence to policies and Procedure and professional conduct. Working for lead conversion process- connecting with customers to provide all mandatoryinformation of product and taking their final consent for successful sale of product. Ensure investigation and closure of all the VOC / Escalations with in TAT. Plan strategy for the entire month, keeping in mind optimum utilization of resources available.

Gurugram, Haryana, India

 Responsible for redressal of grievances within TAT and as per internal guidelines of the company. Responsible for assigned sales targets (monthly, quarterly and annually) Dealing complaints raised by customers with courtesy, honesty and on time .  Responsible for achieving targets on a daily basis like AHT, Productivity, Cross sell, retention, first call resolution, Call Quality, CSAT along with ensuring high quality of service with zero unscheduled leaves/ absenteeism Job requires Compliant to Business Policy, pro cesses andprocedures. Needs to ensure all Customer Services Requests, Complaints Queries are resolved as per theTAT.