Simran Dhatt Email & Phone Number

Surrey, BC, CA

• Handle service requests and incidents; identify and prioritize issues; update progress and resolutions.
• Manage user accounts and group/system access.
• Install, configure, operate, and remove software, hardware, and specialty components.
• Configure and support mobile devices (smartphones, tablets, laptops) in person and remotely.
• Troubleshoot issues individually and with technical teams to determine root causes and resolve incidents.
• Manage site and departmental hardware/software installations, test new installations.

Vancouver, British Columbia, Canada

• Answering incoming phone calls and e-mails from City of Vancouver staff requesting technical assistance.
• First level troubleshooting of software, laptops, desktops, network devices and mobile devices. Elevates complex and/or high priority problems to the appropriate groups for resolution.
• Determining the most effective manner to resolve technical issues for City of Vancouver staff. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with ServiceDesk Specialists and.
• Recording required end-user and problem information in ServiceNow which includes creation of new and updating existing tickets with appropriate notations of activities, and closing tickets with resolution upon.
• Creation of problem tickets involving major system outages affecting a production system and liaising with the responsible IT team and their manager.
• Processing and liaising various end-user requests for City of Vancouver staff in ServiceNow for software, hardware, network and system access requests.

Delta, BC

- Ensuring infrastructure networking and computing systems available during production hours- Interacting with operations and IT team to provide analytical and technical assistance for continuous improvement - Managing local technical and non-technical projects to support operations - Implementing or creating policies, procedures, and processes- Installing.

• As a warehouse supervisor, my responsibilities are supervising team members, quality, productivity, and safety. And a lot more:
• Receive shipments and ensure both quality and quantity
• Ensure accuracy of all inventories
• Maintain communication with warehouse staff to ensure proper working order
• Ensure damaged items disposed properly
• Ensure all the associates have sufficient supplies to complete the process

Delta BC

Information Technology

Master'S Degree, Mathematics