Simran Dhatt Email & Phone Number

Toronto, On, Ca

Canada

Ontario, Canada

• Provided personalized assistance to clients with banking transactions, ensuring accuracy and compliance.• Promoted financial products based on client needs, leading to increased sales and customer satisfaction.• Balanced cash drawers and maintained transaction accuracy to uphold operational efficiency.• Addressed client concerns promptly, escalating complex issues to appropriate departments for resolution.

Mississauga, Ontario, Canada

• Maximized company sales growth and units per transaction, by engaging with the customer, and helping them make informed transactions.• Handled 60 plus calls a day, catering to customer needs, completing phone sales and delivery placements, assisted with purchases and worked with customers to find products that best suited their needs.• Applied problem solving and CRM skills, to escalated customer service issues.• Constantly communicated with the management and the distribution centres to resolve customer issues, and updated them on changes to current ETA and vendor lead times to avoid cancelled orders.

Missisuaga

•Maintained organized, presentable merchandise to drive continuous sales, educated customers on promotions to enhance sales. •Processed POS transactions, including checks, cash and credit purchases or refunds.•Applied security and loss prevention training toward recognizing risks and reducing store theft. •Liaised with customers and recommended specific products aligning with individual needs, requirements and specifications.

London, Ontario, Canada

•Accommodating guest requests, offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.•Providing customers information about facilities offered and nearby attractions, organizing mail and taking messages, monitoring cash intake and deposit records, increasing accuracy and reducing discrepancies.•Performing bookkeeping and communication of results to the management, to aid in business decision-making and planning.•Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Dubai, United Arab Emirates

•Organized and coordinated meetings, social events and distributed agendas along with taking meeting minutes, and conveying notes.•Provided customer service and interacted with clients by phone, email or in-person to provide information and directed to desired staff members.•Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.•Performed essential clerical duties, such as mail sorting, cash handling, data entry, inventory management, ensuring all operations run in a synchronized manner.

Bachelor Of Commerce - Bcom (Honours), Finance

Bachelor Of Commerce - Bcom, Finance, General

High School Diploma, Business/Commerce, General