Simran Dhatt Email & Phone Number

Toronto, ON, CA

Canada

Ontario, Canada

• Provided personalized assistance to clients with banking transactions, ensuring accuracy and compliance.
• Promoted financial products based on client needs, leading to increased sales and customer satisfaction.
• Balanced cash drawers and maintained transaction accuracy to uphold operational efficiency.
• Addressed client concerns promptly, escalating complex issues to appropriate departments for resolution.

Mississauga, Ontario, Canada

• Maximized company sales growth and units per transaction, by engaging with the customer, and helping them make informed transactions.
• Handled 60 plus calls a day, catering to customer needs, completing phone sales and delivery placements, assisted with purchases and worked with customers to find products that best suited their needs.
• Applied problem solving and CRM skills, to escalated customer service issues.
• Constantly communicated with the management and the distribution centres to resolve customer issues, and updated them on changes to current ETA and vendor lead times to avoid cancelled orders.

Missisuaga

• Maintained organized, presentable merchandise to drive continuous sales, educated customers on promotions to enhance sales.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Liaised with customers and recommended specific products aligning with individual needs, requirements and specifications.

London, Ontario, Canada

• Accommodating guest requests, offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Providing customers information about facilities offered and nearby attractions, organizing mail and taking messages, monitoring cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Performing bookkeeping and communication of results to the management, to aid in business decision-making and planning.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Dubai, United Arab Emirates

• Organized and coordinated meetings, social events and distributed agendas along with taking meeting minutes, and conveying notes.
• Provided customer service and interacted with clients by phone, email or in-person to provide information and directed to desired staff members.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Performed essential clerical duties, such as mail sorting, cash handling, data entry, inventory management, ensuring all operations run in a synchronized manner.

Bachelor Of Commerce - Bcom (Honours), Finance

Bachelor Of Commerce - Bcom, Finance, General

High School Diploma, Business/Commerce, General