Simran Kaur Email & Phone Number

Canada

Toronto, Ontario, Canada

Bengaluru, Karnataka, India

1) Resolved customer complaints and concerns with strong verbal and negotiation skills.Manage problems, maintain vendor relationships, and assist operations with vendor escalation and issue resolution.2) Skilled in handling, VPN, IPsec VPN, IPS, Anti-bot, Anti-virus, Threat Prevention, Management logging issues, Endpoint, and providing RCA.3) Expertise in handling incidents with R&D team using JIRA tool.4) Created custom hotfixes and fixed cluster issues.5) Researched the… Show more 1) Resolved customer complaints and concerns with strong verbal and negotiation skills.Manage problems, maintain vendor relationships, and assist operations with vendor escalation and issue resolution.2) Skilled in handling, VPN, IPsec VPN, IPS, Anti-bot, Anti-virus, Threat Prevention, Management logging issues, Endpoint, and providing RCA.3) Expertise in handling incidents with R&D team using JIRA tool.4) Created custom hotfixes and fixed cluster issues.5) Researched the issues online and in local databases to resolve complaints, answer inquiries and outline solutions.6) Manage problems, maintain vendor relationships, and assist operations with vendor escalation and issue resolution.7) Identifying root causes, determining, and resolving technical malfunctions, and recommending solutions.8) Technical Writer - Internal and External articles about products limitation/how-to guides.9) Expertise in handling long pending cases, handling upgrades, and fixing vulnerabilities. Show less

Bengaluru, Karnataka, India

At HPE, I started working as Network Consultant which was the turning point of my professional career. I started working for a product based company delivering support for HP products like procurve, 3COM and Aruba (wireless) throughout the world but mostly for countries like USA and Canada. Main part of my job was to assist our end customers in maintaining their networks, devices and restoring the connectivity issues. I have gained expertise in handling escalations at global level. Our… Show more At HPE, I started working as Network Consultant which was the turning point of my professional career. I started working for a product based company delivering support for HP products like procurve, 3COM and Aruba (wireless) throughout the world but mostly for countries like USA and Canada. Main part of my job was to assist our end customers in maintaining their networks, devices and restoring the connectivity issues. I have gained expertise in handling escalations at global level. Our motive was to provide the best possible resolution and leave customer with great experience.I was also rewarded with the "certificate of achievement" in displaying the excellent customer serviceskills within first sixth month of joining. Show less

Bengaluru, Karnataka, India

Post gaining the basic knowledge I started working as Network Executive where I delivered support formonitoring of network fluctuations, high bandwidth utilizations, engaging the problem management teams and service providers to isolate the live network issues. Provided support for customers like Adidas, Marks & Spencer, McDonald's, Remedia, etc.

Bengaluru, Karnataka, India

I started my career as Network Engineer, where I learnt and delivered network installation, upgrade andmaintaining the network (both hardware and at the software level)

Bachelor Of Engineering - Be, Electronics & Telecommunication

Education record