Simran Kaur Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Strategy Development: Collaborate with senior management to develop digital marketing strategies, aligning them with business goals and customer needs.• Campaign planning and execution: Design campaigns that align with the company's goals, whether it's to drive traffic, increase brand awareness, or generate leads.• Work with cross-functional teams: Collaborate with sales, design, IT and product teams to ensure alignment with marketing goals.• Plan and allocate the marketing… Show more • Strategy Development: Collaborate with senior management to develop digital marketing strategies, aligning them with business goals and customer needs.• Campaign planning and execution: Design campaigns that align with the company's goals, whether it's to drive traffic, increase brand awareness, or generate leads.• Work with cross-functional teams: Collaborate with sales, design, IT and product teams to ensure alignment with marketing goals.• Plan and allocate the marketing budget: Ensure resources are distributed efficiently across all channels for maximum ROI.• Monitor and analyze campaign performance: Use tools like Google Analytics, similar platforms to track key performance indicators (KPIs) like conversion rates, traffic, and engagement.• Manage email marketing campaigns: Develop and execute automated email campaigns to nurture leads and engage with existing customers.• Segment lists: Utilize data to segment audiences and tailor content to different customer profiles.• Paid advertising: Manage pay-per-click (PPC) campaigns, especially through Google Ads and social media ads, ensuring efficient use of the budget.• Application knowledge on Shopify Plus, Google Analytics, Mo-Engage, Adjust, NotifyVisitors, Mobishashtra, Google Ads, HubSpot, MS Excel. Show less

Dubai, United Arab Emirates

• Work on developing and implementing effective strategies to meet eCommerce KPI’s.• Identify target audience by conducting market research and monitoring competition.• Monitor and analyze website performance and customer data using Google Analytics, Mouseflow, Firebase, UNBXD to identify opportunities for improvement and optimization.• Monitor traffic & channels to understand the acquisition of users & their website navigation.• Support marketing, content, and graphics teams to… Show more • Work on developing and implementing effective strategies to meet eCommerce KPI’s.• Identify target audience by conducting market research and monitoring competition.• Monitor and analyze website performance and customer data using Google Analytics, Mouseflow, Firebase, UNBXD to identify opportunities for improvement and optimization.• Monitor traffic & channels to understand the acquisition of users & their website navigation.• Support marketing, content, and graphics teams to design compelling campaigns by sharing the user behavior data on weekly basis. • Collaborate with development teams on new feature releases to ensure constant improvements across website & mobile app.• Monitor competitor activity and trends to identify opportunities to make informed business decisions.• Collaborate with customer service department on the customers feedback to identify areas for improvement in website usability, customer journey, and overall user experience.• Stay up to date with industry trends, emerging technologies, and best practices in eCommerce, and recommend innovative strategies and tools to enhance business performance.• Business understanding of B2C and B2B eCommerce processes including integration with core supporting business applications such as ERP, OMS, WMS, CRM, and Payment Gateways.• Exposure and experience with key industry platforms such as Oracle Commerce Cloud and Shopify.• Support teams on A/B testing and site personalization to try out different campaign modules. • Good understanding of using Postman api to pull the data for reconciliation as a daily activity.• Knowledgeable in using Power BI for various reporting purposes.• Application knowledge of Jira, CRM tools (Mo Engage), Mouse flow, Oracle commerce cloud, Order Fulfilment System, Confluence, Postman API, ERP (Microsoft Dynamics 365), Payment Gateway (Checkout.com). Show less

Dubai, United Arab Emirates

• Overseeing & responsible for managing the day to day entire sales & operations process and ensure delivering a world class customer experience of a retail tele communication.• Creating and delivering new ideas to company management to facilitate daily operations.• Participating in focused group to get a quick new ideas to transfer our stores intro fully digital experience.• Collaborating with marketing team and ensuring that all targeted promotions are getting delivered to… Show more • Overseeing & responsible for managing the day to day entire sales & operations process and ensure delivering a world class customer experience of a retail tele communication.• Creating and delivering new ideas to company management to facilitate daily operations.• Participating in focused group to get a quick new ideas to transfer our stores intro fully digital experience.• Collaborating with marketing team and ensuring that all targeted promotions are getting delivered to customer smoothly.• Worked as communicating point between marketing, retail, logistic and store staff.• Conduct research and compile data for informational request from external customers and deliver the correct information to the customer.• Generate and analyze daily weekly and monthly report and maintaining data with effective filling systems to discuss with company directors.• Resolve customer complaints by investingating the problem, developing solutions, making recommedations to manager and preparing report.• Training staff for using digital products and ensure full aware about product knowledge and targeting new clients.• Worked on CIM (Customer Interaction Management), CBCM (Corporate Billing and Customer Management), Win cash tool & Microsoft Excel. Show less

Bengaluru, Karnataka, India

• Worked for the Noor Islamic Bank (UAE Client) as a Complaint Handling & Service Quality Department.• Handles Complaints and queries related to Credit card, Debit card, Personal Finance, Home finance Auto Finance and takaful.• Handles complaints, Troubleshoots and make sure to close the complaints with in 3 working days.• Have the access to tag the error responsibility to the particular department if that department failed to perform the task before deadline.• Worked on CMS… Show more • Worked for the Noor Islamic Bank (UAE Client) as a Complaint Handling & Service Quality Department.• Handles Complaints and queries related to Credit card, Debit card, Personal Finance, Home finance Auto Finance and takaful.• Handles complaints, Troubleshoots and make sure to close the complaints with in 3 working days.• Have the access to tag the error responsibility to the particular department if that department failed to perform the task before deadline.• Worked on CMS (Complaints Management System), HPS (High-tech Payment System), OPSAL(Originating & Processing System for Assets & Liabilities), BO(Business Object) & Microsoft Excel. Show less

Bangalore Urban, Karnataka, India

• Worked for the Dell International as an Accounts Receivable Associate in Finance Ops department.• Processed accounts and incoming payments in compliance with financial policies and procedures.• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable’s data.• Prepares bills, invoice and bank deposits and process payments & ensure to post cash to close invoice due from vendor.• Reconcile the accounts… Show more • Worked for the Dell International as an Accounts Receivable Associate in Finance Ops department.• Processed accounts and incoming payments in compliance with financial policies and procedures.• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable’s data.• Prepares bills, invoice and bank deposits and process payments & ensure to post cash to close invoice due from vendor.• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.• Verify discrepancies by and resolve clients billing issues and responsible for write off and write backs on the invoices. • Facilitates payment of invoices due by sending bills reminder an contacting clients.• Generates financial statements and reports detailing accounts receivable status.• Worked on Fraud and Non-fraud charge back orders.• Managing US collections end to end.• Identifying the Chargeback and Authorization declined orders.• Contacting the customer directly to understand the reason for disputes and collecting funds.• Very good knowledge on Oracle Omega, I-Collections, Microsoft Excel and Seibel Call Centre. Show less

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, 8.12

Higher Secondary School, 80%

Secondary School, 79%