Proficient in managing the process & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, staffing & effective crisis management. Expertise in identifying training needs, the proven track record of managing processes/SOP's, streamlining workflow & creating the team-work environment to enhance productivity innovatively ensuring that the process surpasses the achievement of delivery & service quality norms for all valuable clients.