*Create and maintain comprehensive incident management processes, promptly addressing and resolving technical issues to minimize service downtime and disruptions.* Lead or participate in the coordination of major incident response efforts across various departments or teams.* Serve as the central point of contact for all communication related to major incidents and quickly assess the severity and impact of reported incidents to determine appropriate response actions.* Manage the escalation process for incidents that require higher-level attention or specialized expertise and ensure proper escalation procedures are followed according to established protocols.* Communicate effectively with stakeholders, including IT teams, senior management, and business units, throughout incident lifecycle and provide timely updates, status reports on incident resolution progress.*Conduct regular system audits and security assessments, identifying vulnerabilities and recommending proactive measures to enhance data security.*Streamlined workflow by implementing automation scripts, reducing manual tasks by 30%.*Implement effective troubleshooting procedures for hardware and software problems, quickly identifying root causes and applying solutions to minimize downtime.*Oversee data management processes, ensuring the accuracy, integrity, and security of critical data, resulting in a 99% data accuracy rate.*Deploy essential tools and applications on Linux servers, optimizing performance and maintaining the availability of critical systems.*Actively participate in email monitoring and transaction validation, ensuring data security and compliance with industry standards.*Collaborate with cross-functional teams to gather, analyze, and report on key performance metrics, contributing to data-driven decision-making.

• Determined and analyzed data and SQL scripts based on the data design.• Gathered requirements for the product through building, test phases and support for the team.• Worked with the QA team and conducted UAT testing and created product roadmaps.• Collaborated with engineering, market, design team and executed initiatives in timely manner.• Defined and reported KPIs for the product and analyzed product usage data.

• Analyzed the business structure and determined its operational methods and various data sources.• Analyzed and interpreted the data and reports by using Tableau, SQL.• Designed and implemented analytic solutions for customers.• Collaborated with 5 analysts and stakeholders to update scope and requirements and conducted surveys.• Created user story acceptance, analyzed new products and services.• Based on the data gathered developed a system called " Case Management System" using .Net as core Language.

•Was an active member of student forum called “STEIGEN”, coordinated andparticipated in various events from 2014 - 2018.•Planned, organized, Participated and coordinated various Event for the cultural forum called Acharya Habba for 3 Consecutive years.