-Provided 24/7 support for OPUS platform across diverse devices (STB, tvOS, iPhone, Android, Web), swiftly resolving issues via New Relic, Conviva tools and Splunk.-Monitored Google Kubernetes Platform via Slack and Splunk, promptly addressing customer concerns through log analysis in Command Center.-Utilized Jira Service Management, Confluence, and other tools to efficiently resolve customer issues, while documenting best practices in Confluence for application and infrastructure maintenance. -Identify potential risks and issues that may impact operational readiness and develop mitigation plans such as dashboard monitoring and proactive checks-Ensure that all operational readiness plans and strategies are aligned with the overall project or program goals and objectives.-Create a variety comprehensive instructional documents in Confluence.

-Provide technical expertise in Supporting/maintaining customer's Google Cloud network and solutions: Cloud VPN, Cloud Load Balancing, Cloud CDN, Cloud Interconnect, Cloud DNS, Cloud NAT, and GKE Networking.-Identify and document Google product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions within documented SLA.-Partner with support teams (Big Data, Infrastructure, Platform, Network) to improve Google Cloud products at the senior level, suggesting and making changes to product code.-Provide assistance and mentorship to users through public forums, third parties, and Google-owned.

-Integrate On-premises directories, with Azure active directory using AAD Connect tool.-Implement Azure AD device join and Hybrid AD device join.-Azure Active directory Administration (User management and Control) and On-premise Active directory Administration (User management and Control).-Reproduce technical problems encountered by clients on virtual machines to troubleshoot various software.-Planning and monitoring mailboxes migration from G-Suite and other mailboxes providers to Office365.-Microsoft Online and Exchange Online PowerShell Script.Environment: Rave 2.0, Migration Tool, Azure ADConnect, LMI, PowerBI, Microsoft Devops, Microsoft Teams, Sharepoint.

- Analyze and provide technical solution on cloud services to business clients by telephone and email.- Completed all assigned cases with 100% CVR for consecutive 3 months and promoted to AzureDepartment.- Created database of most common issues and their preferred troubleshooting procedures for trainingpurposes.- Handle tough cases with generosity and escalated to Level 2 engineers with proper protocols.-Use remote login to troubleshoot O365 related incidents and follow ups.Environment: Rave 2.0, Microsoft Teams, SharePoint, OneDrive, PowerBI, LMI.

-Significant expertise in supporting technical issues, following up on issues and resolving issues on priority. -Work efficiently by generating Ticket and gathering the customer’s information and determine the issue by evaluating and analyzing the systems.-Email Migrations, Proactive remote support, On-call assistance, Influencing sales, Resolve issues. -Actively handled escalations, aggressive customers and difficult situations with a friendly Demeanor.-Dealt with Operating Systems like Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10.- Offered solutions to the top management regarding project-related queries.Environment: Slack, Five9, WebEx, Launchpad, LMI (Log Me IN Rescue), Techweb, Injixo.