Simrandeep Singh Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

-Provided 24/7 support for OPUS platform across diverse devices (STB, tvOS, iPhone, Android, Web), swiftly resolving issues via New Relic, Conviva tools and Splunk.-Monitored Google Kubernetes Platform via Slack and Splunk, promptly addressing customer concerns through log analysis in Command Center.-Utilized Jira Service Management, Confluence, and other tools to efficiently resolve customer issues, while documenting best practices in Confluence for application and infrastructure maintenance. -Identify potential risks and issues that may impact operational readiness and develop mitigation plans such as dashboard monitoring and proactive checks-Ensure that all operational readiness plans and strategies are aligned with the overall project or program goals and objectives.-Create a variety comprehensive instructional documents in Confluence.

Montreal, Quebec, Canada

-Provide technical expertise in Supporting/maintaining customer's Google Cloud network and solutions: Cloud VPN, Cloud Load Balancing, Cloud CDN, Cloud Interconnect, Cloud DNS, Cloud NAT, and GKE Networking.-Identify and document Google product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions within documented SLA.-Partner with support teams (Big Data, Infrastructure, Platform, Network) to improve Google Cloud products at the senior level, suggesting and making changes to product code.-Provide assistance and mentorship to users through public forums, third parties, and Google-owned.

Longueuil, Quebec, Canada

-Integrate On-premises directories, with Azure active directory using AAD Connect tool.-Implement Azure AD device join and Hybrid AD device join.-Azure Active directory Administration (User management and Control) and On-premise Active directory Administration (User management and Control).-Reproduce technical problems encountered by clients on virtual machines to troubleshoot various software.-Planning and monitoring mailboxes migration from G-Suite and other mailboxes providers to Office365.-Microsoft Online and Exchange Online PowerShell Script.Environment: Rave 2.0, Migration Tool, Azure ADConnect, LMI, PowerBI, Microsoft Devops, Microsoft Teams, Sharepoint.

Longueuil, Quebec, Canada

- Analyze and provide technical solution on cloud services to business clients by telephone and email.- Completed all assigned cases with 100% CVR for consecutive 3 months and promoted to AzureDepartment.- Created database of most common issues and their preferred troubleshooting procedures for trainingpurposes.- Handle tough cases with generosity and escalated to Level 2 engineers with proper protocols.-Use remote login to troubleshoot O365 related incidents and follow ups.Environment: Rave 2.0, Microsoft Teams, SharePoint, OneDrive, PowerBI, LMI.

Montreal, Canada Area

-Significant expertise in supporting technical issues, following up on issues and resolving issues on priority. -Work efficiently by generating Ticket and gathering the customer’s information and determine the issue by evaluating and analyzing the systems.-Email Migrations, Proactive remote support, On-call assistance, Influencing sales, Resolve issues. -Actively handled escalations, aggressive customers and difficult situations with a friendly Demeanor.-Dealt with Operating Systems like Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10.- Offered solutions to the top management regarding project-related queries.Environment: Slack, Five9, WebEx, Launchpad, LMI (Log Me IN Rescue), Techweb, Injixo.

Post Graduation Diploma, Computer Systems Networking And Telecommunications

Structured Cabling and Fiber Optics Maintenance and Troubleshooting of Personal Computers Routing Protocols Principles of Electronics.

Post Graduation Diploma, Computer Systems Technician- Networking, B+

Windows Server Operating System Switching and Routing Essentials Introduction to Telephony Computer Forensics Network Security Network.

Bachelor Of Engineering (B.E.), Computer Science, A

Activities and Societies: Convenor of Cultural Committee, Member of Yoga committeeData Structures and Algorithms RDBMS Operating Systems.