Simran Gholkar Email & Phone Number

Cork Metropolitan Area

• Resolving customer queries about account handling, penalties, and payment disputes.
• Investigating transaction issues and payment disputes to provide timely and effective solutions.
• Managing escalations efficiently, ensuring high-quality case management.
• Maintaining expert understanding of eFlow’s policies and contributing to a seamless customer experience.

Cork, County Cork, Ireland

• Generated 50+ qualified leads for international expansion using Google Alerts and LinkedIn Sales Navigator.
• Engaged potential clients on LinkedIn and through email, successfully booking meetings for product demos and onboarding.
• Collaborated with the tech team to ensure seamless client onboarding in the UK and Denmark, enhancing customer experience.
• Utilized Jira to generate tickets and resolve customer queries, streamlining the support process and improving response times.
• Contributed to Customer Success meetings with insights to strengthen client relationships and retention.
• Conducted keyword analytics using Google Keywords and SEMrush, optimising SEO to increase organic traffic and improve search visibility.

Cork, County Cork, Ireland

• Delivered a two-week entrepreneurship and business development training program for 14 international students, focusing on real-world skills and industry knowledge.
• Developed and taught a customised curriculum in business studies, economics, and marketing for secondary-level students as part of an ERASMUS program in Ireland.
• Engaged Bulgarian students through interactive lessons and practical exercises, fostering an understanding of foundational business concepts and skills.

Kolhapur, Maharashtra, India

• Spearheaded traditional marketing efforts, including print media campaigns and B2B sales strategies, to boost brand visibility post-COVID.
• Established partnerships with six colleges and universities to launch career counselling and foreign language programs, expanding the centre's offerings.
• Successfully revived revenue to 80% of pre-COVID levels, reversing a previous decline to 50%, through targeted outreach and strategic partnerships.

Pune, Maharashtra, India

• Led fundraising campaigns for NGOs and organizations such as UNICEF and Aket Foundation, utilizing street pitching, mall events, and CSR initiatives to drive engagement and donations.
• Oversaw recruitment and training, shortlisting and interviewing candidates, and developing associates' skills in effective fundraising techniques.
• Launched a new CSR initiative, reaching out to over 50 companies, securing successful collaborations with four, and expanding support for key campaigns.

Pune, Maharashtra, India

• Assisted the Board Members in securing CSR Funding through email outreach, meetings and presentations.
• Visited the Training Centre and Production House to oversee operations.

Pune, Maharashtra, India

• Liaised as a private tutor on 5 assignments in subjects like economics, sociology and political history.
• Interacted closely with 3 students from the Cambridge board to improve academic grades.

Pune, Maharashtra, India

• Coordinated with managers in design, marketing, artist management, and hospitality departments.
• Facilitated client servicing and hospitality management for 25+ events.

Msc Management And Marketing, 2:1

Applied Research Project- Market Penetration Strategies for Global Expansion of SMEs Undertook a case study of an Irish SaaS Startup to.

Bachelor Of Laws - Llb, Law, 1:1

Activities and Societies: College Magazine (SwaDES) - Editor