-Max Store with 30000 sq. ft. flagship store, -Direct reporting team of 35 staff from diverse nationalities.-Responsible for topline and bottomline targets achievement of store, staff trainings, team management, SOP adherance, ensuring strategies to make maximum of any promotions for store business.-Analysising data and taking appropriate actions accordingly for business/customer experience. -BOE audits score, Annual stock takes, Inventory management, Vendor management, seamless communication to all stakeholders.-Ensuring RFID accuracy , Being in flagship store means also launching new projects for concept and providing feedback to improve.

 Retail Store Operations- Managing retail area of approx 15000 Sq Ft with team of 50+. Sales & marketing – Driving top line as well as bottom line of the store assigned, ATL & BTL activities with area marketing  Inventory Management- Managing Inventory to ensure an ideal week cover in sync with Zone. Identifying non moving categories and ensuring actionable Customer Relationship Management- Ensuring customer satisfaction at each level and complaint resolution. Ensuring Customer Retention and acquisition and managing loyalty sales as business mix. Marketing- Promotion Execution with a team of marketing and VM champs, ensuring promotion execution standards and strategy to maximize promotion success. Shrinkage control- Responsible to keep shrinkage under budget. < 0.15% P&L, Budgeting- Ensuring store meet budgeted figures and ensuring store opex is under control without hampering business prospects. > 4.5% positive Team Building - Recruitment, Training, Supervising and assessing team members- Ensuring per head productivity to the max. PPP Rs. 0.5 million per month n more MPM: Store Displays (Visual Merchandising) – Ensuring that Merchandise presentation is as per guidelines and providing best in store atmosphere to the consumers.  Compliance- Ensuring that store is under compliance to legal prospects. Ensuring Consumers and employees a safe place.

 Handling a store of 35000 sq. ft. area as an Assistant Store Manager Directly accountable for ten departments, providing support to five directly reporting Department Managers who in turn managing over 40 associates. Increasing profits through effective sales training and troubleshooting sales reports. Monitoring consumer purchasing trends. Assigning associates to specific duties to best meet needs of the store. Meeting deadlines for inventory counts and writing incident reports as needed. Interviewing, hiring and training employees to perform job duties and maintain high standards of excellence. Ensure store cleanliness and safety and opening and closing of the store. Ensure shrinkage of the store should be less than 0.35% of sale. Make strategies to increase footfall of the store, increasing sale and profits. Ensure all processes of SOP are being adhered for smooth functioning of the store. Handle and resolve customer and personnel issues

• Responsible for staff briefing, training, target assignments & achievements, stock replenishments, customer complaints & following the SOP’s of the Company.• Sales and stock Analysis, including ordering, receiving, price changes, handling damage products and returns.• Control shrinkage and inventory levels for the given departments. • Provide a clean, fun and safe environment for the employees and customers.• Ensuring SOP adherence, taking Preparatory meetings, Scheduling of CCA’s, Merchandise display as per planogram, no PICS Variance, Price override & post void, item void report analysis, cashier id usage exception report analysis.• Imparting proper training of SOP, Customer handling & Product knowledge to the staff.

Job Responsibilities: • Ensuring smooth exchange of merchandise of customers, capturing, addressing & replying to all customer complaints, suggestions & queries in timely manner.• Ensuring achievement of FCC targets along with head of Unit Marketing.• Present Monthly reports in UMC, giving insights on which depts. have the maximum exchange & what is the action plan to reduce the same • Maintaining & sending reports to Services Office.• Imparting training to cashiers & promoting Loyalty Program of Shoppers Stop.• Directly involved in solving customer queries & issues regarding Loyalty Program.Achievements: o Achieved more than the benchmark for SOP audit throughout the tenure of being CSD/FCD member.o Have been an executive member of Shoppers Stop’s “Event Organizing Team.”