Simranjit Kaur Email & Phone Number

Toronto, Ontario, Canada

Provide first-level technical assistance to end users by phone, email, or in-person,assuring quick and effective problem resolution.• Diagnose and resolve hardware, software, and network issues by troubleshooting,researching solutions, and implementing appropriate fixes.• Create and maintain documentation for IT processes, procedures, and troubleshootingguides.• Maintain inventory of hardware devices.• Understand and document client business processes and requirements.• Support the Business Central “go live” process and provide “post live” support asrequired.• Support data driven reporting for the business needs.• Create end user training documentation on BC.• Coordinate with external vendors for hardware repairs or service requests.• Collaborate with the IT Manager to identify and implement improvements to ITinfrastructure and processes.• Stay updated with emerging technologies and industry trends to providerecommendations for system enhancements and advancements.

• Take on a leadership position.• Ensure accuracy, completeness, legibility, and proper filing of all paperwork generated during the shift or at the site.• Manage a document management system, including coordinating user set-up, establishing security rights, and maintaining document security in accordance with established policies and procedures.• Supervise and oversee the performance of security officers to ensure proper execution of their duties.• Promptly notify the appropriate authorities, Property Manager, and Pillar Management in emergency situations.• Provide training and ongoing guidance to security officers.• Review and discuss assignment details, such as Post Orders, with guards.• Prepare and submit various required reports.• Maintain communication with Pillar Security Management regarding security needs and issues.• Enforce workplace safety regulations.• Thoroughly review guards' reports for completeness and identify any activities requiring follow-up; provide written and verbal reports to the Property Manager.• Investigate and report any hazards, unusual circumstances, or suspicious incidents to the property manager and Pillar Management for appropriate action.• Directly supervise and oversee the activities of guards.• Monitor personnel performance to ensure adherence to policies and procedures outlined in the Post Orders.

Provided attentive advice and assistance to customers, addressing their specific needs and preferences.• Developed and implemented workflows to ensure efficient document management and monitored documents throughout the review process.• Conducted thorough reviews of approved documents before finalizing printing and arranging mass distribution.• Responded promptly to customer phone calls, minimizing on-hold wait times.• Identified and resolved the root cause of product or service complaints by clarifying customer issues and collecting relevant information for reports.• Achieved a consistent 99% customer satisfaction rating through exceptional customer service delivery.• Responded swiftly and accurately to customer inquiries, offering effective solutions and successfully resolving issues to enhance customer satisfaction.• Rectified customer account discrepancies.• Maintained strict privacy and confidentiality of customer information.• Exceeded individual targets and performance expectations.

• Utilized HTML5, CSS, JavaScript, JQuery, and Bootstrap technologies to design an interactive web application. These technologies were leveraged to create dynamic and visually appealing web pages.• Implemented accessibility features and responsive design principles to ensure that users can easily navigate the website across different devices and accessibility needs.• Employed Adobe Photoshop to design visually appealing templates for web pages. The resulting designs were optimized to enhance user engagement and improve the overall aesthetic appeal by 50% compared to previous versions.• Conducted manual testing to ensure that the website meets the highest quality standards. By thoroughly testing the functionality and usability of the site, it was ensured that it fulfilled 100% of user requirements and provided a satisfying user experience.

Postgraduate Degree, Computer Software Technology/Technician, 3.4

Bachelor'S Degree, Computer Science, 80%