★ Involved in wine list & menu engineering, including listing, costing, liaising and negotiating with the suppliers★ Adhered to proper cleaning and closing standards of the bar cellar or the respective specialty locations assigned★ Coordinated with the senior management to create beverage budgets and P&L reports★ Managed all wine & beverages operations within budgeted guidelines and as per international standards★ Monitored bar stock levels, trained food service assistants, organized daily staff duties and ensured that all the drinks are served at the point of delivery is of the highest quality★ Developed and maintained relationships with key clients in order to generate hotel business★ Responsible for welcoming guests as they arrive and requesting for seating preferences★ Maintained cleanliness in bar outlets/stores including hygiene, health, safety procedures & quality standards of wine & beverage services★ Promoted bar/wine products & services to attain desired business goals★ Spearheaded all the facets of Alcohol procedures including handling bar equipments and serving drinks in line with the bar’s specifications & guest preferences★ Resolved guest complaints in a professional and courteous manner ★ Monitored the guest service operations on daily premise and motivated the staff to ensure maximum guest satisfaction★ Knack in displaying a warm & hospitable attitude at all the times, even when dealing with intoxicated guests and managed all aspects of a bar & restaurant & making guests feel cared, valued, and respected