Simran Kaur Email & Phone Number

Edmonton, Canada Area

• Provide advanced technical support for computing devices, printers, peripherals, and deskside applications across Alberta Health Services.• Resolve issues both remotely and onsite, ensuring efficient service delivery and user satisfaction.• Act as an escalation point for Customer Support I, addressing complex technical problems and collaborating with senior staff for resolution.• Install operating systems and software packages using LANDESK.• Manage current and new assets… Show more • Provide advanced technical support for computing devices, printers, peripherals, and deskside applications across Alberta Health Services.• Resolve issues both remotely and onsite, ensuring efficient service delivery and user satisfaction.• Act as an escalation point for Customer Support I, addressing complex technical problems and collaborating with senior staff for resolution.• Install operating systems and software packages using LANDESK.• Manage current and new assets through ALM and AMC, maintaining accurate inventory records.• Utilize ServiceNow and Alemba VFire as ITSM tools to update and manage service tickets effectively.• Contribute to the Connect Care Project with hands-on technical support. Show less

Edmonton, Canada Area

• Assembled and configuring computers and peripherals, ensuring high-quality setup and functionality.• Diagnosed hardware and software issues, recommending solutions based on comprehensive knowledge of systems. • Troubleshot issues with computers, peripherals, and telecommunication devices, seeking assistance for more complex problems. • Installed operating systems and software packages.• Gained strong expertise in ITSM, efficiently resolving tickets for Government of Alberta… Show more • Assembled and configuring computers and peripherals, ensuring high-quality setup and functionality.• Diagnosed hardware and software issues, recommending solutions based on comprehensive knowledge of systems. • Troubleshot issues with computers, peripherals, and telecommunication devices, seeking assistance for more complex problems. • Installed operating systems and software packages.• Gained strong expertise in ITSM, efficiently resolving tickets for Government of Alberta clients.• Participated in the Government of Alberta’s Deployment Refresh Project, conducting onsite deployments at various offices.• Worked as IT Customer Support II for AHS as an contractor through PCM, placed at the University of Alberta Hospital. Show less

Moga Area, India

•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.•Respond to queries either in person, over the phone or email.•Managing customer complaint records, issuing tickets and schedule repairs.•Maintain daily performance of computer systems.•Run reports to determine malfunctions that continue to occur.•Determining the best possible solution based on the issue and details provided by the customer.

Moga Area, India

• Delivered lectures on database concepts such as Normalization, Entity RelationshipDiagram, SQL Functions, Procedures and Triggers.• Assisted students in programming languages such as C++ and facilitated learning in Database and Web Applications.• Fostered a strong foundation in OOP, .NET Framework, and other essential IT concepts.

Digital Media And It, Computer Software Development, A+

Graduated from Digital Media and IT with specialization in Computer Software Development at Northern Alberta Institute.

High School Diploma, Information Technology, A+

High School Diploma. Majors in Information Technology, Mathematics, Physics and Chemistry