Simon Sim Email & Phone Number

Melbourne, Victoria, Australia

Manage the project which enhances Service Cloud with the aim of improving operation efficiencies of contact centre.

Manage the deliveries of Salesforce Omni Channel capability to Australia Post nation-wide contact centers. Manage the implemetation of a Salesforce Experience / Community solution that enables interaction between Australia Post delivery networks and Star Track contatc centers. Manage SCRUM processes, including Sprint Planning, daily stand-up, sprint.

Melbourne, Victoria, Australia

1. New Zealand Ministry of Education. Manage project delivery team's SCRUM processes to deliver Salesforce solutions to manage transport service providers' incident reporting processes and to manage transport subsidy and grant management processes.2. Worksafe Victoria. Manage the initiation and planning of a project stream to deliver a CASE management.

Melbourne, Victoria, Australia

1. Manage Australia Post system enhancements backlog for the Nationwide Contact Centre. Manage backlog grooming and prioritisation with stakeholders. Manage the process to justify and secure funding for the enhancements. Monitor and track the work pipeline to ensure deliveries are on track.2. Managed a project that delivered a solution to integrate.

Victoria, Australia

Manage a project to migrate Salesforce from Classic to Lightning for 200+ South East Water business users from 10 different business units. Deliver Service Cloud and Partner Community solution for South East Water engineers and contractors to manage fieldwork processes. Deliver a Lightning Sales Cloud opportunity and contract management solution for a.

Melbourne

Re-platform of Origin’s legacy sales system to a modern Salesforce CRM platform. Conduct business process modelling to re-model the end-to-end quote, sales, delivery and billing processes for better flexibility and efficiency. Perform functional design on data integration of customer billing data between Salesforce CRM and SAP Billing module. Transform and.

Melbourne, Australia

Initiate and plan development of DEPI online client portal platform. Develop user stories. Perform wiire frame mock-up to elicit, analyse and validate functional requirements. Key players in Sprint Planning and Sprint Review. Integration of Land Victoria online system with mission critical statutory Land Title registrar system. Define data dictionary and.

Melbourne, Australia

Working on a strategic multi-year and multi-million budget program to replace a legacy Victorian’s election management system which manages election process for state’s 2+ million voters. Lead development team (up to 6 persons) to re-develop nominations module which manages candidates nominating for the elections. Own business analyst responsibility to.

Worked on – IKON, an enterprise case management system based on Microsoft Dynamics CRM platform to process and manage complains and investigation matters related to Victoria police. Elicit business and legislative requirement. Conduct business process modelling workshop to define As-Is and To-Be process. Elicit, analyse and document business requirements..

• Project – Development of VRQA Online, which is an online web application for Victoria-wide education providers to submit in registration application, making online payment and performs self-service functionalities. The.
• Capture As-Is business process. Elicit business requirements. Develop business case documents. Facilitate business process modelling… Show more
• Capture As-Is business process. Elicit business requirements. Develop business case documents. Facilitate business process modelling to define To-Be process. Perform requirement analysis using UML, data modelling and.

Responsibilities 1.) One Platform Project –Development of an online mortgage management platform to replace two legacy enterprise systems. Project size is 30 persons with $14 million budget. User base 5000+.2.) Requirement engineering methodologies - Use Case and UML.3.) Elicit, analyse and document functional requirements.4.) Define XML data schema.

Responsibilities 1.) Engage senior stakeholders at strategic level. Elicit high-level business goals.2.) Document As-Is business processes, identify project opportunities, conduct feasibility study and document business case.3.) Manage business process modelling workshop to define to-be processes.4.) Analyse and document functional requirements.5.).

Responsibilities 1.) Team maangement - Team of ten business analysts. Coaching, mentoring and performance management.2.) Manage and review requirement gathering, analysis and documentation processAchievements 1.) Server hardware refresh project – A global project to upgrade legacy server infrastructure which houses six Dell’s global mission critical.

1.) Financial Budget Control system – Elicit, analyse and document requirements to develop a regional system to perform budgeting and tracking of discretionary spending. Define data transformation ETL (Extract Transform Load) specifications from data warehouse and external AMEX Travelex systems. Document functional requirements for development of.

1.) CAPS-Calypso Interface Project – Lead a team of 4 developers to develop a system that performs product data ETL (Extract Transform Load) from enterprise data warehouse and automate calculation of Intel’s global equipment capacity. End results - Productivity savings of 360 man-hours per month and elimination of human error in complex calculations.2.).

1.) Integration Test Lead – Define test strategy, write test script, lead team to complete system integration test for Intel’s global planning calculation tools (that handles Intel 30 billion annual USD CPU businesses).2.) Scalability Test Lead – Define test strategy, write test script, lead testing team to complete system scalability test on a global.

1.) Development of automated manufacturing system for semiconductor FAB – Elicit, analyse and document requirements from multiple complex business organisations. Define functional specifications for external development vendor to design and build. Conduct prototyping workshop to secure sign-off from stakeholders. Execute functional and integration test..

Master, Master Of Science In Business It

First Class Degree, Engineering

Diploma, Engineering