● Used forecast modeling techniques using python, prophet library for various business units which helped to the annual raw material budget for products.● Data mining on large volumes of information to focus the application of the forecast model in R and Python to understand the data better.

● Information gathering for the construction of dashboards to visualize indicators in HubSpot. KPIs like investment, leads, leads qualified, enrolled students, withdrawn students were supported by the team I belonged to.● Queries to extract information about KPIs to organize and compare DWH information and Hubspot.

● Analysis about clustering models results on inbound services for customers and transactions, with optimization process in assistance operations using R and Excel.● Planning on alert models in transactions between clients and different service channels through descriptive statistics, segmentation, and behavioral alerts on the use of vehicle policies using previous clustering models results.

● Customer understanding through data processing and qualitative market studies to make communications, special offers, and customer retention in R and Excel like programming and data mining tools. ● Applying k means model and descriptive statistics build profiling of clients by region, usage equipment, mobile data consumption, bill cost, age, and traffic technology to continue with marketing external studies, working with R

● Analysis information from market studies, a crossover of variables that impact user satisfaction, and development of reports for the home and mobile business units through Excel. ● Archetypes based on analytical clustering with external and internal information done with R as a programming tool.

● Tagging the digital properties and data reception through digital web tools project was accompanied and supported (Google Analytics) to understand behavior and traffic information. ● Monthly indicators and users is monitored on tableau views about digital platforms (Mi Cuenta Tigo, Tigo.com.co, Tigo Shop, Mi Tigo App).