Consulting Manager
Current• Managed two onshore technology consultants, four offshore (India) technology consultants, offshore (India) DBA team, interface support team, and one product software engineer.• Responsible for assessing and prioritizing the project backlog and assigning projects to the consultants and offshore team members. Delegated tasks to team members in order to meet project deliverables and stay within the project timeline.• Served as the technology consultant manager within the Professional Services department.• Gathered customer’s business goals, needs, general business environment, then analyzed and recommended the most appropriate technology solution to the customer in terms of costs, time, and scalability.• Led and managed interface support team.• Acquired an extensive knowledge about RESTful API, Soap API, and drop-file interface. • Consulted with customers’ technical and business resources on the best ways to revamp and streamline their LOS’ workflow by leveraging WKLS’ APIs. • Managed 5 projects on average at a time.• Worked with management to implement new processes within the professional services department.• Closely worked with Sales and Account Managers to engineer specialized product and service offerings for customers.• Partnered with the sales managers, legal team, and finance department to create the work estimates, statement of works, and project overviews for the new projects. • Extensive written and oral communication with customers, sales, IT, and management.• Prepared different types of reports on daily, weekly, monthly, and quarterly basis and presented them to the management team.• Partnered with the finance department to generate revenue projection reports on weekly basis.• Partnered with the marketing department to create new products and build go-to-market strategies.